Customer Service Representative

🔥 2 minutes ago

🇵🇭 Philippines – Remote

💵 $310 - $1k / month

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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VSF Rentals

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🏠 Real Estate

👥 B2C

Real Estate • B2C

VSF Rentals is a residential property management company (now operating as Renewed) that renovates and operates apartment and townhome communities across Ohio. The company renovates homes before leasing, manages multifamily communities with on-site local teams, and emphasizes resident experience, responsive maintenance, digital leasing and transparent processes. Its portfolio includes more than 13 communities and roughly 1,100 homes across three Ohio regions, spanning historic lofts to townhomes. Core specialties include multifamily property and community management, renovation & repositioning, tenant relations, occupancy optimization, lease-up strategy, and property marketing.

📋 Description

• Answer resident calls promptly with a clear, friendly, professional greeting • Review resident accounts and leases and resolve requests using procedures and the knowledge base • Escalate requests requiring a decision or approval • Create maintenance work orders • Recognize and immediately escalate emergencies such as fire, flooding, gas smells, no heat, or lockouts • Reply to resident texts and messages within one to two hours after calls are handled • Document every call and message in the system • Return missed calls and voicemails at the start of each shift • Prepare a short handover note for the next shift • Represent the company professionally and keep personal details, including location, out of resident conversations • Work independently on assigned day, evening, overnight, or weekend shifts covering US Eastern Time • Log all working hours with the time tracker • Complete a 30-day evaluation period with weekly feedback

🎯 Requirements

• At least one year of voice customer service experience (call center, BPO, or remote phone support) • Fluent, clear spoken English easily understood by US callers • Strong written English • Ability to learn new systems and procedures quickly and apply them accurately • Calm, patient, and courteous with upset callers • Reliable and punctual, with a strong attendance record • Comfortable working independently and staying alert during slow hours • Laptop or desktop computer • Headset with a noise-cancelling microphone • Stable high-speed internet and a backup connection • Quiet, private workspace with no background noise • Preferred: experience in property management, real estate, or US customer support • Preferred: familiarity with AppFolio, Slack, phone dialers, and Google Workspace • Preferred: a second monitor

🏖️ Benefits

• Fully remote work • Training • Detailed knowledge base and written procedures • Long-term work with a growing US company • More hours available based on performance • Employee benefits and paid holidays are not included

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