Key Account Manager – CX & Contact Center

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walter services

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1956

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

walter services is a German customer service and contact center provider offering inbound/outbound support, front- and back-office outsourcing, chat and social media management, debt collection, and tailored special solutions for peak management and technical or commercial support. Founded decades ago, the company emphasizes quality, compliance (including PCI-DSS and data privacy), multilingual 24/7 operations, and works with large enterprise clients across energy, telecom, retail and healthcare sectors.

📋 Description

• Act as the face for new customers and build reliable, long-term partnerships • Develop strategies and take full ownership of revenue and results • Actively drive new initiatives and implement them directly within the company • Work closely with the Head of New Business as an equal partner • Transparently document progress and target achievement • Delight customers and bring new CX / Contact Center projects to life

🎯 Requirements

• University degree or equivalent qualification • Solid practical experience in sales, project management, or key account management • Ideally experience in Customer Experience (CX) or Contact Center environments • Strong service orientation • Excellent communication and persuasion skills when engaging with decision-makers • Independent, solution-focused working style • Flexibility to operate in a dynamic environment • Willingness to attend occasional on-site client meetings or participate in events

🏖️ Benefits

• 100% remote work • Trust-based working hours • Flat hierarchies • Short decision-making paths • A true doer mentality • Maximum freedom to shape your role • Responsibility for your own ideas • Attractive development opportunities • Permanent employment