Key Account Manager – CX & Contact Center

🔥 18 hours ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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walter services

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1956

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

walter services is a German customer service and contact center provider offering inbound/outbound support, front- and back-office outsourcing, chat and social media management, debt collection, and tailored special solutions for peak management and technical or commercial support. Founded decades ago, the company emphasizes quality, compliance (including PCI-DSS and data privacy), multilingual 24/7 operations, and works with large enterprise clients across energy, telecom, retail and healthcare sectors.

📋 Description

• Build strong, long-term partnerships as the face of the company to prospective customers • Develop strategies and take responsibility for revenue and results • Drive new initiatives and implement them directly within the company • Work closely with the Head of New Business • Document progress and achievement of targets transparently

🎯 Requirements

• Completed university degree or comparable qualification • Solid professional experience in sales, project management, or key account management—ideally in Customer Experience (CX) or contact center operations • Strong customer-service orientation and excellent communication skills when engaging with decision-makers • Independent, solution-oriented working style and the flexibility to thrive in a dynamic environment • Willingness to attend occasional on-site customer meetings or industry events

🏖️ Benefits

• 100% remote work • Flexible trust-based working hours to support your ideal work-life balance • Flat hierarchies, short decision-making processes, and a true hands-on mentality • Maximum scope to shape the role and take ownership of your ideas • Attractive professional development opportunities in a growing company