Key Account Manager – CX & Contact Center

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🔥 38 minutes ago

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walter services

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1956

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

walter services is a German customer service and contact center provider offering inbound/outbound support, front- and back-office outsourcing, chat and social media management, debt collection, and tailored special solutions for peak management and technical or commercial support. Founded decades ago, the company emphasizes quality, compliance (including PCI-DSS and data privacy), multilingual 24/7 operations, and works with large enterprise clients across energy, telecom, retail and healthcare sectors.

📋 Description

• Act as the face for new customers and build reliable, long-term partnerships • Develop growth strategies and take full accountability for revenue and results • Actively drive new initiatives and implement them directly within the company • Collaborate closely and on equal terms with the Head of New Business • Transparently document progress and target achievements • Attend occasional on-site customer meetings and participate in events

🎯 Requirements

• A university degree or an equivalent qualification • Proven practical experience in sales, project management, or key account management, ideally in Customer Experience (CX) or Contact Center • Strong service orientation and persuasive communication skills when engaging with decision-makers • Independent, solution-oriented working style and flexibility to thrive in a dynamic environment • Willingness to attend occasional on-site customer meetings or participate in events

🏖️ Benefits

• 100% remote (home office) • Trust-based working hours for an optimal work–life balance • Flat hierarchies, short decision-making paths, and a genuine can-do mentality • Maximum scope for creativity and ownership of your ideas • Attractive development opportunities in a growing company