Solutions Consultant

March 21

WATI

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Multi-Agent WhatsApp Customer Support Tool & No Code Chatbot Builder

Messaging • Communication • Customer Support • Chatbot • WhatsApp API

11 - 50

Description

• Collaborate with potential customers to develop customized WhatsApp communication strategies and implementation plans. • Conduct in-depth discovery sessions to identify critical business objectives and technological requirements. • Provide expert guidance on WhatsApp API-related solutions, including WATI application, chatbots, analytics, automations, and integrations. • Partner with sales teams to formulate compelling sales strategies and value propositions. • Guide customers through the entire sales cycle, ensuring a smooth and efficient experience. • Collaborate with product teams to incorporate customer feedback into product development and roadmap planning. • Monitor and respond promptly to customer inquiries via WhatsApp chat and email, adhering to established SLAs.

Requirements

• 1-3 years of experience in client onboarding, customer support, product support, or customer success. Preferably in a technology or SaaS company. • Excellent written communication skills in the English language. • Technical proficiency and experience working with software platforms and systems. • Strong time management skills with the ability to manage multiple conversations under time constraints. • Ability to work collaboratively in a fast-paced, team-oriented environment. • Self-motivated and proactive, with a strong attention to detail and a commitment to delivering high-quality results. • Exceptional organizational and time management skills, with the ability to prioritize tasks and meet deadlines.

Benefits

• Opportunity to work with a rapidly expanding team • Opportunity to contribute to the success of the company • Opportunity to help prospects achieve business goals