Customer Service Agent

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Team Up - We Build Teams

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Team Up is an innovative company focused on building remote teams for businesses looking to enhance their workforce. By providing a platform for recruitment, employer of record (EOR) services, and a diverse talent pool that includes developers, designers, marketing experts, and more, Team Up delivers a comprehensive solution for companies to efficiently hire and manage remote professionals. With a proven track record of client retention and substantial savings in hiring costs, Team Up is committed to reshaping the future of work.

📋 Description

• Handle customer service escalations that cannot be resolved by first-level support • Investigate complex customer issues and ensure timely resolution • Communicate directly with customers and provide clear updates throughout the resolution process • Work with carriers on claims related to lost or damaged parcels • File and follow up on investigations for missing or unsuccessful deliveries • Coordinate with warehouse and first-level support teams to resolve customer issues • Support administrative tasks for B2B clients, including scheduling carrier pickups and following up on unsuccessful pickups • Prepare and manage export and shipping documentation • Act as the interface between customers and internal teams or external service providers • Advocate for customer needs when processes and procedures are being reviewed or improved • Identify recurring issues and contribute to improving customer service processes • Assist the Managing Director with relevant administrative tasks • Maintain accurate records and ensure cases are properly documented

🎯 Requirements

• Minimum 3 years of relevant experience in customer service, customer support, or another customer-facing role • Proven experience handling complex customer issues or escalations • Fluent English, both written and spoken • Excellent written and verbal communication skills • Strong organizational and time-management skills • Ability to work effectively in a fast-paced environment • Strong problem-solving and customer-focused mindset • Willingness to work evening hours, approximately 2:00 PM–10:30 PM German time • Willingness to work on Georgian public holidays • Experience with Zendesk or another CRM/customer service platform is a plus • Ability to collaborate effectively with customers, carriers, warehouse teams, and internal departments