Customer Experience Coordinator

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Webflow

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

☁️ SaaS

🌐 Web 3

🛍️ eCommerce

💰 $120M Series C on 2022-03

SaaS • Web 3 • eCommerce

Webflow is a company that provides a visual web development platform to design and build professional websites without code. It enables designers to create and customize websites using a drag-and-drop interface and a powerful CMS, generating clean, production-ready code in the process. Webflow caters to web designers, developers, and businesses looking to streamline their web development process and improve collaboration between teams. Its platform is suited to creating responsive websites tailored to mobile, tablet, and desktop devices, offering a comprehensive solution for users needing creative and technical flexibility in web design.

📋 Description

• At Coconut, connect founders and businesses with top-tier remote talent. • Help clients achieve their goals and assist virtual professionals in finding purpose and growth. • Perform customer service tasks and manage scheduling and customer interactions.

🎯 Requirements

• Answer inbound phone calls and determine whether the caller needs sales assistance or customer service. • Qualify incoming sales inquiries and schedule appointments through the CRM. • Follow up with sales leads via phone until an appointment is booked or the lead is disqualified. • Handle customer service inquiries and answer general questions. • Schedule service appointments for existing customers. • Escalate complex customer issues to the business owner when needed. • Manage calendars for sales and service appointments. • Update customer records and maintain accurate CRM data. • Perform general administrative support to keep scheduling and customer information organized. • Excellent spoken and written English, with confidence handling inbound phone calls. • Experience in customer service, inside sales, or appointment setting. • Strong organizational skills and attention to detail, particularly when managing schedules and CRM updates. • Good to have: Experience working with home service or service-based businesses. • Comfortable making follow-up calls and nurturing leads over multiple touchpoints. • Previous experience using CRM systems and scheduling tools.

🏖️ Benefits

• Competitive Salary – We recognize your skills and experience with a great compensation package. • 13th Month Pay – Enjoy an extra month’s salary—because who doesn’t love a little bonus? • Paid Time Off – Recharge with 12 days of PTO to use however you like—vacation, self-care, or just a break from it all! • US Holidays Off – Enjoy 12 paid US holidays throughout the year. • Maternity & Paternity Leave – We support growing families with dedicated leave for new parents. • Comprehensive Healthcare – We’ve got you and your family covered with quality healthcare benefits. • Life Insurance – Our full-time HMO plan includes life insurance for extra peace of mind. • Mental Health Support – Prioritize your well-being with access to mental health consultations and wellness resources. • Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better! • Exciting Team Experiences – Think island getaways, virtual town halls, and regional meetups—because work should be fun, too! • Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people.