Account Manager

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Weekday (YC W21)

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

💼 Consulting

👥 HR Tech

☁️ SaaS

Consulting • HR Tech • SaaS

Weekday is a modern recruitment platform that combines AI technologies with a vast database of potential candidates, aiming to streamline the hiring process for companies in India. They offer various services, including a proactive outreach approach that helps employers connect with top talent, as well as tools for candidates to easily apply for jobs. Weekday's emphasis on candidate engagement through multiple channels, including email, WhatsApp, and phone calls, sets it apart in the competitive landscape of recruitment agencies.

📋 Description

• Manage a portfolio of 40–50 active clients, ensuring engagement, satisfaction, retention, and business outcomes • Build trusted relationships with business owners and key stakeholders as the primary point of contact • Conduct onboarding, support, coaching, and performance review sessions • Understand client challenges and recommend solutions, resources, and subject matter experts • Analyze client sales funnels and business processes to identify performance gaps, revenue leakage, and growth opportunities • Drive renewals, upgrades, retention, and expansion opportunities through proactive account management and consultative engagement • Achieve assigned monthly revenue and account growth targets • Collaborate with Subject Matter Experts and internal fulfillment teams to ensure seamless service delivery • Monitor account health and proactively address churn, cancellation, and declining-performance risks • Maintain performance metrics, including cancellation/refund rates and client retention • Maintain accurate client records, account plans, follow-ups, and performance updates • Participate in team events and occasional business travel as required

🎯 Requirements

• Bachelor's degree required; MBA or relevant postgraduate qualification preferred • 2–6 years of experience in Account Management, Sales, Customer Success, Renewals, Retention, or Client Success • Experience in EdTech, digital marketing, consulting, coaching, SaaS, or other client-focused environments preferred • Strong consultative selling and customer relationship management skills • Excellent verbal and written communication skills • Strong presentation and public-speaking abilities • Strong stakeholder management, coordination, and multitasking capabilities • Commercial orientation and ability to identify revenue and expansion opportunities within existing accounts • Ability to work effectively in a high-pressure, target-driven environment • Strong ownership, problem-solving, and continuous-learning mindset • Immediate availability preferred • Must-have skills: Lead Generation; Consultative Selling • Good-to-have skills: Sales; Communication; Client Relations

🏖️ Benefits

• Remote-first environment with flexibility to work from anywhere • Performance-linked incentives with strong earning potential • Opportunity to work with a rapidly growing organization and a diverse portfolio of businesses • Direct impact on client growth, revenue, and business outcomes • High-ownership culture that rewards initiative, accountability, and continuous improvement