Weights & Biases is a developer-first MLOps platform.Track everything you need to make your models reproducible with Weights & Biases— from hyperparameters and code to model weights and dataset versions.Weights & Biases helps your ML team unlock their productivity by optimizing, visualizing, collaborating on, and standardizing their model and data pipelines – regardless of framework, environment, or workflow.Used by ML engineers at OpenAI, Lyft, Pfizer, Qualcomm, NVIDIA, Toyota, GitHub, and MILA, W&B is part of the new standard of best practices for machine learning. W&B is free for personal use and academic projects, and it's easy to get started.Run your first experiment in 30 seconds with this quick hosted notebook: [bit.ly/intro-wb](http://wandb.me/intro)

Weights & Biases

Support Engineer

• Quickly respond to all inbound support requests including email, live chat and community forums
• Triage bugs and requests based on customer type and severity of issue
• Track inbound and outbound responses to ensure contact SLAs are being met
• Maintain a fast response time for entire user base
• Collaborate with the engineering and product team when troubleshooting issues and providing feedback on features
• Recognize trends in user messages to help identify areas of improvement in internal or external documentation
• Learn W&B product features and build up knowledge base to resolve issues on your own
• Your main goal will be to quickly get answers to all user messages. Customers write in with highly technical questions, suggestions, or bug reports, and we need to give them timely responses to fulfill SLAs. In this role, you will act as the face of the company and the first line of support in EMEA time zones. Ideally, we're looking for someone with technical skills who would like to support our customer base. If you've found yourself wanting to be more external but still build programming/machine learning skills, this is the role for you.
• At Weights & Biases, our mission is to build the best developer tools for machine learning. ML engineers love using our tools day to day as a core part of their workflows, and our user base is growing quickly. We're hiring a Customer Support Engineer to help maintain world-class support as we grow.Support is a deep part of our culture here at W&B. We believe that the best way to build a great product is to listen to real users and follow their lead to shape our priorities and roadmap. In this role, you will work on a diverse set of problems in a fast-moving environment, collaborate cross-functionally with our team to support our users, and help shape our product.

Customer Support Engineer, Machine Learning - EMEA (Remote)

Legal

• Review and negotiate master subscription agreements with enterprise customers, working closely with Sales and Finance to drive deals to closure
• Review and negotiate a wide range of other commercial agreements, including partnership agreements and vendor agreements, working with stakeholders across the organization
• Provide practical counsel to Product, Growth, and other teams on data privacy, regulatory and other compliance topics
• Implement and improve policies and processes to manage legal and business risk on a global scale

Commercial Counsel (Remote)

Performance Marketing

At Weights & Biases, our mission is to build the best developer tools for machine learning. Weights & Biases is a series C company with $200 million in funding and a rapidly growing user base. Our platform is an essential piece of the daily work for machine learning engineers, from academic research institutions like FAIR and UC Berkeley to massive enterprise teams including iRobot, OpenAI, Toyota Research Institute, Samsung, NVIDIA, Salesforce, Blue Cross Blue Shield, Lyft, and more.Reporting to the VP of Growth, the Head of Demand Generation will have direct ownership for marketing-driven revenue globally. Leveraging our strong PLG market motion which serves 100,000+ ML practitioners, you will play a key role in evolving our Go-To-Market as our team scales to serve all segments and executive-level buyers. The Head of Demand Generation will partner closely across the W&B Executive Team to build the organization and the marketing machine to successfully drive funnel acquisition, conversion, and retention.Responsibilities
• Architect a modern, fully integrated digital marketing / demand generation strategy to drive full funnel customer acquisition and conversion
• Build on the success of our incredible community as we expand up-market and educate potential customers about how the W&B Platform transforms businesses
• Implement systems, analytics, tooling and processes to support the key metrics within the marketing plan that enable the team and drive smart growth
• Build the enterprise customer lifecycle strategy targeting specific verticals and use cases to create new sales opportunities
• Build programs and campaigns to expand existing customer and partner growth
• Partner closely with Product Marketing to improve conversion, insights & campaign efficacy
• Build a successful partnership with sales to turn market feedback into smart campaigns the drive customer insights and MQLs
• Build and lead a top team of modern growth marketers

Head of Demand Generation - (Remote)

Human Resources

• Build strong and trusted relationships with leaders and employees alike
• Provide comprehensive HR support in areas of onboarding, recruiting, compensation, employee relations, employee engagement, performance management, talent management, and learning and development
• Assist with compensation plan oversight including pricing of roles for recruiters, hiring managers, assisting managers with merit guidance, and completing compensation surveys
• Provide day-to-day performance management guidance to management on delivering development plans, feedback, and performance reviews
• Partner closely with all People Ops Team to lead and support the development of companywide HR initiatives
• Design and implement quarterly pulse/employee engagement survey and analyze results
• Design and deliver a variety of employee experience programs including learning and development, performance and development cycles, and team building
• Manage and resolve complex employee relations issues. Conduct effective, thorough, and objective investigations
• Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention
• Provide HR policy guidance and interpretation
• Engage quickly, compassionately, and judiciously on employee relations issues; and perform investigations as needed
• Advise teams and leaders on change management and organizational design
• Support internal communications initiatives
• Act as a cultural ambassador

Senior Human Resources Business Partner (Remote)

Security Engineer

At Weights & Biases, we aim to build the best developer tools for machine learning engineers. Reporting to the CISO, the Product Security Engineer will contribute to securing the Weights & Biases platform. The successful candidate will collaborate with product and engineering on design reviews and threat models, review code for implementation misconfigurations, vulnerabilities, and business logic flaws and triage and respond to reports from our bug bounty and vulnerability disclosure program. The role requires deep understanding of security principles, experience building security controls into a CI/CD environment, and familiarity with security compliance initiatives and implementations related to security requirements. Effective written and verbal communication skills and willingness to teach others and learn new techniques are also required. The position offers a competitive salary, equity, medical, dental, and vision insurance, 401(k) plan with company matching, flexible time off, professional development budget, wellness budget, and parental leave.

Product Security Engineer

• Oversee Weights & Biases' Information Security Management System (ISMS)
• Reduce risk through implement policies, procedures, and controls.
• Improve customer trust through the adoption of new frameworks and certifications.
• Lead external efforts to show off our security and privacy posture.
• Improve internal processes such as vendor management and access reviews.
• Document security and IT processes and controls.
• Collaborate with legal and product on customer security requirements and contracts.
• Manage our third-party/vendor risk management program.

Security Trust & Governance Lead (Remote)

Customer Success & Support

At Weights & Biases, our mission is to build the best developer tools for machine learning. Weights & Biases is a series C company with $200 million in funding and a rapidly growing user base. Our platform is an essential piece of the daily work for machine learning engineers, from academic research institutions like FAIR and UC Berkeley to massive enterprise teams including iRobot, OpenAI, Toyota Research Institute, Samsung, NVIDIA, Salesforce, Blue Cross Blue Shield, Lyft, and more.Reporting to the Manager of Customer Success, the Customer Success Manager will manage the onboarding of new customers, be the primary point of contact for post-sales activities, and proactively manage all the touch points between the initial onboarding and contract renewal. In addition, the CSM will be responsible for identifying upsell and expansion opportunities within their customer base, and communicating opportunities to Sales. We believe that a successful CSM is one that has a healthy working relationship with the Sales, Product, and Marketing teams specifically. Responsibilities: Manage the onboarding of new customers with one of our Success ML Engineers and ensure a successful handoff from salesMonitor customer health and take corrective action when a decline in engagement is identifiedDrive user adoption through various touchpoints including training, product roadmap sessions, workshops, and developing relationships with several champions & power usersForecast Renewal risk to managementIdentify expansion opportunities by monitoring customer product usage, business updates/news, and creating strategic account plans with sales to grow to other teamsMonitor customer support slack channels and tickets, respond to queries, and work cross-departmentally to resolve problemsSet up Quarterly Business Reviews ("QBRs") to assess customer health, collect feedback, and share new and upcoming product featuresEnsure all users at each customer are receiving our communications and updatesBecome an expert user of the productOwn renewal negotiations for a portion of your customers

Customer Success Manager - NYC

Product Marketing

• The Head of Product Marketing will be responsible for all things PMM globally
• The Head of Product Marketing will partner closely with the CEO, CRO, and VP of Product to ensure they hit their customer happiness and revenue goals
• The Head of Product Marketing will be responsible for developing vertical-
• specific messaging and using cases
• The Head of Product Marketing will collaborate across sales, marketing, community, product, and support to ensure they hit their GTM goals
• The Head of Product Marketing will arm the sales team with competitive intel, messaging, and sales collateral
• The Head of Product Marketing will develop and oversee all customer marketing materials (emails, testimonials, webinars, etc.

Head of Product Marketing

• Manage the onboarding of new customers with one of our Success ML Engineers
• Ensure a successful handoff from sales
• Drive user adoption through various touchpoints including training, product roadmap sessions, workshops, and developing relationships with several champions & power users
• Forecast Renewal risk to management
• Identify expansion opportunities by monitoring customer product usage, business updates/news, and creating strategic account plans with sales to grow to other teams
• Monitor customer support slack channels and tickets, respond to queries, and work cross-departmentally to resolve problems
• Set up Quarterly Business Reviews ("QBRs") to assess customer health, collect feedback, and share new and upcoming product features
• Become an expert user of the product
• Own renewal negotiations for a portion of your customers
• Minimum of 2 - 4+ years of experience as a Customer Success Manager
• Excellent communication in written and spoken English and German
• Experience at an AI, ML or Data product company
• Experience managing renewals and upsell
• Proven success of consistently hitting and exceeding KPI goals in a customer success team or similar role
• Proven success with renewing and growing customer base
• Entrepreneurial mentality - self-starter with a strong desire to learn and grow
• Experience selling to VP or C-level executives
• Interest in working at a hyper-growth startup in a quickly innovating space
• Strong negotiation and closing skills
• Flexible

Customer Success Manager - Germany

Account Executive

• The Account Executive at W&B is a quota carrying, enterprise software sales position responsible for meeting and exceeding goals through generating and closing new opportunities while increasing awareness of W&B in the marketplace.
• The role and responsibilities of the Account Executive at W&B include developing and implementing a sales strategy against assigned territory and/or targeted list of customers, developing a deep understanding of, and effectively articulate, the W&B offering and value proposition in the market, constantly focused on pipeline generation within the territory to ensure long term success, interacting with and leveraging the Channel and Alliance partner community to find new opportunities and drive existing deals to close, managing opportunities through the sales cycle from initial inquiry to forecasted pipeline to deal design and close, meeting quarterly and annual revenue objectives for your territory, providing continuous updates on all active accounts and reporting on sales, activities, status and progress on a regular basis, and maintaining a high level of customer satisfaction and reference-ability.
• The benefits of the job include flexible time off, medical, dental, and vision for employees and family coverage, remote first culture with in-office flexibility in San Francisco, home office budget with a new high-powered laptop, supplemental benefits may be available depending on your location, and a competitive salary and equity.
• If you are interested in applying for this position, please send your resume and cover letter to careers@wandb.com.

Account Executive - Enterprise (Remote)

Infrastructure Engineer

• Work across all cloud providers
• Manage, upgrade, and build terraform modules using best practices
• Review changes to terraform made by the engineering teams
• Streamline secrets and credential management
• Add monitoring and alerts to outages and downloads on a fleet of customer environments
• Just-in-time access to cloud resources
• Remediating cloud misconfigurations and ensuring they don't happen again

Cloud Infrastructure Engineer (Remote)

Product Manager

• Work on a product that helps developers improve their developer experience
• Work on a product that helps enterprises scale their machine learning efforts
• Work on a product that helps customers retain their data
• Work on a product that helps businesses commercialize their machine learning efforts
• Work on a product that helps developers work remotely
• Work on a product that helps businesses have a truly competitive salary and equity
• Work on a product that helps businesses have 12 weeks of parental leave

Lead Product Manager, Enterprise

Software Engineer

• The Software Engineer, Software Development Kit reporting to the SDK Team Manager, will be responsible for building the software development kit (SDK) which helps our users accelerate their machine learning projects and build better models faster.
• The role involves exploring the pain points experienced by Machine Learning Engineers who are building state-of-the-art models, designing solutions to address these issues, and implementing efficient and intuitive interfaces which integrate cleanly into the latest Machine Learning frameworks.
• The role involves working at the intersection of software development, machine learning, and novel product development.
• What you'll achieve is that you'll collaborate with senior engineers on the Python library team to dig into complex use cases, build out support for advanced machine learning workflows, design thoughtful solutions to capture user issues in different client setups, and capture the pertinent info for debugging.
• You'll also improve CLI and SDK interfaces, implement new integrations with popular ML frameworks as they're released, keep up with the latest trends in the ML world, and leverage existing tools and frameworks whenever necessary.
• What we're looking for is communication and collaboration on cross-functional projects, creative problem solving, and a willingness to dig into details.
• Outgoing and friendly, you'll love working here if you're a motivated and driven individual who is looking to help others achieve their goals.
• Autonomous, you'll be able to work independently and take care of your own work.

Software Engineer, Software Development Kit (Remote)

• Design and build new products empower ML engineers to collaborate and share information
• Work on delivering critical features for our web application
• Work with other engineers, product managers, designers, and our customer success team to fully understand the problems of our users and iterate on solutions

Software Engineer, Product (Remote)

Machine Learning Engineer

• Design and build new products that reshape how ML engineers interact with their datasets and models
• Scale APIs and systems to support enterprise-level ML workloads and datasets
• Implement automation to assist ML engineers in finding optimal hyperparameters or run an inference job when training is finished
• Focus on our end users and listen to customer feedback in order to deliver value
• Keep up with the latest trends in the ML world and leverage existing tools and frameworks whenever necessary

Software Engineer, Machine Learning Workflows (Remote)

Backend Engineer

• Work on building out the backend to provide a reliable and resilient API for enterprise customers and self-contained private deployments.
• Join a highly cross-functional team, interacting with different teams from engineering, to sales.
• Work with our backend and infrastructure team to design and develop resilient, highly available systems with data privacy in mind.
• Advise and educate development teams on how to build observable, reliable services.
• Build a monitoring and observability platform to pinpoint issues across a fleet of customer deployments.

Software Engineer, Backend (Delivery) - (Remote)

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Remote Job Openings at Weights & Biases

Weights & Biases

Customer Support Engineer, Machine Learning - EMEA (Remote)

Weights & Biases

Commercial Counsel (Remote)

Weights & Biases

Head of Demand Generation - (Remote)

Weights & Biases

Senior Human Resources Business Partner (Remote)

Weights & Biases

Product Security Engineer

Weights & Biases

Security Trust & Governance Lead (Remote)

Weights & Biases

Customer Success Manager - NYC

Weights & Biases

Head of Product Marketing

Weights & Biases

Customer Success Manager - Germany

Weights & Biases

Cloud Infrastructure Engineer (Remote)

Weights & Biases

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