Senior Client Success Manager

October 30

Apply Now

Receive Emails with Similar Jobs

Wellth

WebsiteLinkedInAll Job Openings

Healthcare Insurance • Wellness • SaaS

Wellth is the first daily care motivation platform that leverages behavioral science to help individuals establish and maintain healthy daily behaviors. The platform focuses on improving medication adherence and healthcare engagement, particularly for Medicare Advantage, Medicaid, ACA, and other healthcare providers. By using techniques rooted in behavioral economics, Wellth engages hard-to-reach populations to enhance health outcomes, reduce healthcare costs, and achieve higher quality care metrics. The company operates using a reward-based system to motivate daily adherence to health care plans, which ultimately benefits both individuals and health organizations through decreased utilization and improved health metrics.

51 - 200 employees

⚕️ Healthcare Insurance

🧘 Wellness

☁️ SaaS

💰 $1.5M Series A on 2020-06

📋 Description

• Own the relationships between Wellth and our healthcare customers, typically large Payer and Provider organizations, and ensure successful implementation, adoption and performance of our solutions in their organizations. • Map and navigate a productive path through complex healthcare organizations and coordinate with Sales to grow an existing account base through identification of new opportunities and expansions • Be a strategic partner to our clients, ensuring that our programs are serving their needs and helping them identify areas of opportunity proactively • Create and deliver customer-focused data analyses to demonstrate program performance and value to our customers • Serve as the voice of the customer and champion customer needs internally at Wellth • Make everything that we do better and smarter, using data as your guide where possible • Manage a portfolio of health plan and provider partners, serving as the main point of contact throughout the customer lifecycle • Lead program implementations, from receiving data to presenting program outcomes, and ensure milestones are achieved across various work streams to support efficient and on-time go-lives • Build and maintain long-term relationships with key customer stakeholders, providing excellent customer service, ensuring high levels of satisfaction, and serving as a thought partner to help customers derive maximum value from the Wellth solution • Coordinate regular meetings and presentations (remote and in-person) with cross-functional customer teams to track progress, communicate outcomes, and identify opportunities for additional support and improvement • Analyze, design, and present program outcomes to healthcare executives, conveying Wellth’s value story and quantifying the program’s impact • Use data and a deep understanding customer priorities and pain points to support sales and renewal conversations • Collaborate with internal teams such as Product, Engineering, Sales, and Marketing to drive initiatives forward forward and deliver optimal value to our partners • Contribute to a great culture and work alongside a team of highly motivated individuals that are passionate about improving the care and health outcomes of patients/members across the country

🎯 Requirements

• Minimum Education: Bachelor's Degree • 5+ years' experience in healthcare or healthcare-focused market • Account management and/or client-facing experience with health insurers and/or risk-bearing providers • Strong communication, presentation and interpersonal skills • Excellent project management skills, leading implementations and/or other complex initiatives • Experience working with senior healthcare executives • Familiarity and willingness to work with healthcare data (e.g., Rx claims, eligibility files, Acumen) • Understanding of the Quality landscape, including experience supporting HEDIS performance improvement • Thrives in dynamic environments, quickly adapts to changing circumstances, and develops creative solutions to complex client challenges. • Excellent attention to detail, multitasking and organizational skills • Self-starter with strong analytical skills and a data-driven focus • Up to 30% travel

🏖️ Benefits

• Flexible working arrangements, supporting strong remote-first practices and tools with the option to work in our excellent gathering space in Marina Del Rey, CA. • Robust paid time off and generous parental leave program. • Competitive salary & bonus structure. • Health, dental, vision insurance, and FSA/HSA plans. • Ability to have a positive impact on people who need it most. • Support of a highly dedicated team focused on building the future of healthcare.