Operations Specialist

April 17

Welocalize

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Reach, Grow, and Engage Global Audiences with Multilingual Content

translation • localization • globalization • technology • machine translation

1001 - 5000

Description

• Build and drive critical operational processes to ensure day-to-day delivery of customer commitments • Manage and oversee various aspects of daily operations including inventory, procurement, logistics, billing/invoicing, ticketing, timekeeping, project management, and customer service • Assist Project teams with planning, scoping, requirements gathering and validation with client • Create an effective feedback loop between the front line, product, strategy, and customers • Collaborate with cross-functional teams, including Customer Operations, Product Operations, Data Analytics, HR, Finance, Talent/Procurement, Product Managers, and more to achieve company objectives and KPIs • Conduct periodic audits to ensure compliance with standards and regulations

Requirements

• Advanced English skills • Bachelor’s degree in an analytics-heavy major (e.g., Engineering or Economics) and/or a graduate degree in Operations, Engineering, Economics, or Business • Minimum of 2-4 years of experience in an operations role and/or a top-tier consulting firm • Excellent communication skills, both verbal and written • Strong organizational and multitasking skills • An action-oriented mindset that balances creative problem-solving with the scrappiness to ultimately deliver results • Proficiency in Microsoft Office Suite, with strong Excel skills • Analytical, planning, and process improvement capability

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service