Senior People Business Partner, Ops – G&A

🕒 March 24

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Logo of Whatnot

Whatnot

201 - 500 employees

Founded 2021

🏪 Marketplace

🛍️ eCommerce

💰 $260M Series D on 2022-07

Marketplace • eCommerce

Whatnot is a dynamic online marketplace platform that facilitates live shopping experiences. Users can buy, sell, and discover products they love, engaging in a community-driven environment through live shows. Whatnot ensures a secure shopping experience by vetting sellers and offering protection for unsatisfactory purchases. The company values privacy, providing consent management tools for their users to control cookie usage and personal data processing.

📋 Description

• Coach leaders and managers to improve team effectiveness, performance, and employee experience • Partner on people strategy, including org design, workforce planning, and team development • Advise on employee relations matters, including performance, behavior, and investigations, partnering with legal as needed • Drive core people processes (compensation, performance cycles, talent planning) for your org • Partner with COEs (L&D, Total Rewards, People Ops) to shape and deliver effective programs • Use data and insights to proactively identify and address talent risks (e.g., attrition, engagement) • Lead change management across reorgs, role changes, and evolving business priorities • Support manager development across inclusion, team effectiveness, and leadership capability • Design and lead org-specific initiatives tied to business needs • Leverage engagement surveys and people data to inform decisions around culture, growth, retention, and performance

🎯 Requirements

• 7+ years of experience supporting Operations teams (e.g., customer support, trust & risk, agent populations) in a remote or distributed environment • A strong partnership mindset and ability to build trust across leaders, managers, and employees • Experience in fast-paced, high-growth environments with a track record of being proactive, action-oriented, and iterative • Sound judgment and discretion in handling sensitive situations, with strong attention to detail • Clear and effective communication in a remote-first environment • Strong prioritization skills and a consistent connection to business goals • Comfort working with data to generate insights and inform decisions.

🏖️ Benefits

• Generous Holiday and Time off Policy • Health Insurance options including Medical, Dental, Vision • Work From Home Support • Home office setup allowance • Monthly allowance for cell phone and internet • Care benefits • Monthly allowance for wellness • Annual allowance towards Childcare • Lifetime benefit for family planning, such as adoption or fertility expenses • Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally • Monthly allowance to dogfood the app • Parental Leave • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

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