Account Manager – COA Licensing

🕒 May 14

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Wiley

5001 - 10000 employees

📚 Education

🔬 Science

Education • Science

Wiley is a global publishing and information services company that connects researchers, educators, students, and professionals through scholarly journals, books, digital content, and learning platforms. It operates Wiley Online Library with thousands of journals, reference works, and books, provides textbooks and courseware (including rental and digital access), and offers publishing, research support, and AI-enabled tools and services for academic institutions, R&D teams, societies, and corporations. Wiley advances research discovery and professional learning by combining trusted content with technology platforms, licensing, and development services.

📋 Description

• Manage a portfolio of COA licensing and solutions accounts, handling the full deal cycle from initial enquiry through scoping, pricing, negotiation, and close. • Process per-study licence agreements, multi-territory arrangements, and solution bundles. • Develop and maintain customer relationships across pharmaceutical, CRO, and academic sponsor accounts, identifying expansion opportunities through additional instruments, languages, or service add-ons. • Coordinate with our strategic delivery partner on deals originated through the co-sell channel, ensuring the Wiley commercial position is managed and service delivery is seamless. • Maintain accurate pipeline and deal data in Salesforce, providing regular reporting on deal activity, pricing trends, and customer feedback. • Work alongside the broader COA Solutions commercial team to deliver against revenue targets.

🎯 Requirements

• Bachelor's degree or equivalent professional experience • 3+ years in licensing, sales, or account management, ideally in publishing, life sciences, or intellectual-property-related industries • Demonstrated experience managing a deal pipeline and working to revenue targets • Strong customer relationship management skills • Ability to scope, price, and negotiate licensing agreements • Detail-oriented with the ability to manage multiple deals simultaneously • Proficient with Salesforce or equivalent CRM. • Experience in pharmaceutical licensing, clinical trial services, or copyright and intellectual property management (preferred) • Working knowledge of Clinical Outcome Assessment (COA) instruments and their role in clinical trials (preferred) • Knowledge of multi-territory licensing arrangements (preferred) • Familiarity with the pharmaceutical and CRO landscape (preferred) • Experience working in a fast-moving commercial environment (preferred) • Additional languages an advantage (preferred)

🏖️ Benefits

• health insurance • retirement plans • paid time off • flexible work arrangements • professional development opportunities • meeting-free Friday afternoons

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