Customer Onboarding and Support Associate

September 24

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Wing Assistant

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B2B • SaaS • Productivity

Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.

501 - 1000 employees

🤝 B2B

☁️ SaaS

⚡ Productivity

💰 $2.1M Seed Round on 2022-03

📋 Description

• Guide new customers through setup, onboarding, and best practices • Conduct video calls, phone calls, and live chats to ensure smooth adoption • Proactively follow up with clients to ensure satisfaction and retention • Join virtual demo calls and assist in closing deals • Manage the sales pipeline using CRM and ensure deals/data are properly handled • Serve as primary point of contact for companies getting started • Handle inbound/outbound calls and emails with professionalism • Identify upsell and cross-sell opportunities through client interactions • Reply to customer tickets, emails, and calls; troubleshoot issues and coordinate with internal teams • Create and maintain help center articles, FAQs, and documentation in HubSpot Support • Create simple graphics, support content, or walkthrough videos using tools like Canva or Loom • Develop resources (playbooks, guides, training material) to improve customer experience • Support leadership with ad hoc projects and operational tasks; jump in wherever needed in a fast-paced startup environment

🎯 Requirements

• Bachelor’s degree (any discipline) • 1–3 years of relevant experience in SaaS, customer success, support, or sales (exceptional fresh grads will be considered) • Based in Manila, with willingness to work flexible hours to match international clients • Schedule: 8am to 5pm Pacific Time (Night Shift Philippine Standard Time) • Excellent written and spoken English; confident, clear communicator • Comfortable speaking with clients on the phone, video calls, and in person • Tech-savvy and a fast learner with tools like Google Workspace, HubSpot, Slack, and task/project management software • Experience handling inbound/outbound calls and emails professionally • Bonus: experience with prompt engineering, AI tools (e.g. ChatGPT, Claude, MidJourney, etc.), or SaaS support/onboarding

🏖️ Benefits

• Competitive compensation (base salary + performance incentives) • Opportunity to be an early employee in a fast-growing AI company • Steep learning curve in AI, SaaS, and startup operations • Dynamic, supportive team culture with direct mentorship from founders • Career growth opportunities in Customer Success, Sales, and AI Product