Logistics & Dispatch Coordinator

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Wing Assistant

501 - 1000 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 $2.1M Seed Round on 2022-03

Consulting • Marketing • Logistics

Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.

📋 Description

• Make cold and warm calls to truckers and handle inbound/outbound phone, SMS, and email communications • Introduce and explain the dispatch service and conduct repetitive follow-ups with truckers and brokers • Monitor dashboards for freight/load opportunities • Coordinate and match loads with truckers • Contact brokers to negotiate rates on behalf of truckers • Schedule pickups and deliveries while ensuring window accuracy • Track driver availability, location, and preferred lanes • Manage multiple drivers simultaneously • Maintain and update CRM/tracking systems • Operate internal AI/copilot dispatch tools and general automation tools with human oversight • Keep communication records updated

🎯 Requirements

• Strong/native-level English fluency • Highly organized and able to multitask under pressure in time-sensitive operations • Tech-comfortable and highly adaptable to rapidly evolving tools and workflows • Strong communication and customer service skills, with the ability to read between the lines during conversations • Proficiency or ability to use Slack • Ability to use internal AI/copilot dispatch tools • Ability to use internal CRM/tracking systems • Ability to use general automation tools • USB headset with noise cancellation feature • Working webcam • Computer with at least 1.8 GHz processor and at least 4GB RAM • Main internet service with at least 25 Mbps cable connection • Backup internet service with at least 10 Mbps • Availability for US work hours • 40 hours per week

🏖️ Benefits

• Performance Incentives • Job Security and Stability • Paid Training • Inclusive Culture • Upskilling Opportunities • 100% Work-From-Home • Exceptionally Supportive Team • Opportunities for Career Growth • Fun Work Environment • Holiday & Overtime Pay • Affiliate referral opportunity to earn up to $30 if your referral is hired

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