Administrative Support Officer

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Wingman Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🤝 B2B

🎯 Recruiter

🏠 Real Estate

B2B • Recruitment • Real Estate

Wingman Group is an Australia & New Zealand offshore staffing and operational support provider that connects degree-qualified remote professionals (primarily in the Philippines) with businesses to handle administrative, compliance, back-office, marketing, data, and cybersecurity functions. They specialize in embedding remote teams into real estate, mortgage broking, financial services, buyers agency, and property management operations to help firms scale, improve efficiency, and reclaim time. Wingman also offers process design, recruitment, training, onboarding, and ongoing account management to ensure secure, high-performing offshore support.

📋 Description

• Monitor PEXA workspace stages, liaise with lawyers, conveyancers, and third parties to facilitate settlements. • Troubleshoot basic PEXA, client, and QRO-related issues or escalate where required. • Provide essential administrative support to our property and conveyancing team, ensuring smooth operations and efficient processes. • Assist in preparing and organizing property documents. • Coordinate property inspections and appointments. • Communicate with clients and stakeholders professionally. • Manage and update property databases and records. • Support the team with general administrative tasks. • Monitor and manage PEXA workspace stages, ensuring all tasks are completed in a timely manner. • Preparation of Settlement Statements ahead of settlement following up any outstanding information. • Assist with the preparation and completion of data required within PEXA. • Coordinate with lawyers, conveyancers, and external parties to ensure settlements proceed without delay. • Troubleshoot basic PEXA, client & QRO issues or escalate technical concerns as necessary. • Contact clients to request missing information, documentation, or signatures as required for matters. • Maintain polite and professional communication with clients via phone, & email. • Follow up outstanding client responses in line with internal timelines and escalate where necessary. • Provide regular updates to legal staff on the progress of client follow-ups. • Accurately input and maintain client and matter data in the Actionstep Practice management system. • Scan, save, and file incoming documentation in accordance with firm procedures. • Assist with preparation of standard letters and documentation using firm templates on Actionstep such as first letters and final letters. • Support lawyers and conveyancers with administrative tasks related to property transaction.

🎯 Requirements

• Strong attention to detail and accuracy in data handling. • Excellent organisational and time management abilities. • Clear and professional written and verbal communication skills. • Proficient with Microsoft Office, Outlook, Actionstep, and PEXA. • Ability to work both independently and as part of a team. • Technical Requirements: Equipment is self-provided Computer: RAM: 8GB CPU/Processor: Intel Core i5 or AMD Ryzen 5 (12th generation or newest) HDD/SDD: 512 GB Operating System: Windows 11 Home or Pro Accessories: Power Backup: Powestation, Powerbank, UPS, etc. Extra Display: Secondary/External Monitor Audio & Video: Noise-Cancelling Headset + Web Cam Internet: Internet Speed: 40-50 Mbps minimum badnwidth speed for both Download and Uploads.

🏖️ Benefits

• 20 Paid Time Off • Referral Bonus – 70 AUD per successful referral to the Wingman platform (paid at 1st month mark with a client contract). • Annual Trip – connect with the broader Wingman community in person. • Dedicated Support Contact (CSM) – someone to help you succeed and stay connected. • Access to a Network – collaborate with fellow contractors and onshore specialists. • Opportunities to Upskill – optional sessions, peer learning, and developmental pathways. • More Work, More Opportunity – potential for additional contracts, Statements of Work, or expanded workloads. • High-Impact Projects – work alongside top-tier Australian partners on meaningful assignments. • Flexibility First – deliver your work in your way, with full autonomy on how you achieve outcomes. • Advisory Support – HR, Tax, and setup guidance available to make contracting seamless. • 100% Work-From-Home Contracts – all engagements designed for remote delivery.