IT Technician

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Wingman Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🤝 B2B

🎯 Recruiter

🏠 Real Estate

B2B • Recruitment • Real Estate

Wingman Group is an Australia & New Zealand offshore staffing and operational support provider that connects degree-qualified remote professionals (primarily in the Philippines) with businesses to handle administrative, compliance, back-office, marketing, data, and cybersecurity functions. They specialize in embedding remote teams into real estate, mortgage broking, financial services, buyers agency, and property management operations to help firms scale, improve efficiency, and reclaim time. Wingman also offers process design, recruitment, training, onboarding, and ongoing account management to ensure secure, high-performing offshore support.

📋 Description

• Provide Level 1 and Level 2 IT support via Jira Service Management, escalating issues when required • Troubleshoot macOS and Windows hardware, software, network, and user account issues remotely • Set up and configure laptops and devices for new employees using JAMF Pro and Microsoft Intune • Create, update, disable, and manage user accounts in Google Workspace • Support employee onboarding and offboarding by provisioning and removing system access • Maintain accurate IT asset and device inventory records • Install, configure, and troubleshoot business software and applications • Assist with user access management across business platforms including Slack, LastPass, and Employment Hero • Perform routine device updates and patch management using JAMF Pro and Microsoft Intune • Support IT security awareness initiatives, including phishing training campaigns • Create and maintain IT documentation, knowledge base articles, and user guides • Coordinate IT equipment procurement, shipping, and inventory updates • Record support requests, resolutions, and system changes accurately within Jira • Escalate complex technical issues with clear documentation and diagnostics • Ensure new starters have working devices and system access on their first day • Follow IT security policies and report any security concerns promptly • Assist with ad hoc IT projects and continuous improvement initiatives

🎯 Requirements

• Strong knowledge of macOS and Windows operating systems • Experience providing Level 1 and Level 2 technical support • Basic Google Workspace administration • Experience using helpdesk or ticketing systems (Jira, Freshdesk, Zendesk, or similar) • Understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi) • Excellent troubleshooting and problem-solving skills • Strong written and verbal English communication • Ability to follow documentation, SOPs, and technical runbooks • Strong attention to detail and organizational skills • Ability to work independently in a remote environment • Customer-focused with excellent interpersonal skills • Basic understanding of cybersecurity best practices including MFA, phishing awareness, and password security • Reliable, proactive, and eager to learn new technologies.

🏖️ Benefits

• 20 Paid Time Off • Referral Bonus – 70 AUD per successful referral to the Wingman platform (paid at 1st month mark with a client contract). • Annual Trip – connect with the broader Wingman community in person. • Dedicated Support Contact (CSM) – someone to help you succeed and stay connected. • Access to a Network – collaborate with fellow contractors and onshore specialists. • Opportunities to Upskill – optional sessions, peer learning, and developmental pathways. • More Work, More Opportunity – potential for additional contracts, Statements of Work, or expanded workloads. • High-Impact Projects – work alongside top-tier Australian partners on meaningful assignments. • Flexibility First – deliver your work in your way, with full autonomy on how you achieve outcomes. • Advisory Support – HR, Tax, and setup guidance available to make contracting seamless. • 100% Work-From-Home Contracts – all engagements designed for remote delivery.