Tenant Property Manager

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Wingman Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🤝 B2B

🎯 Recruiter

🏠 Real Estate

B2B • Recruitment • Real Estate

Wingman Group is an Australia & New Zealand offshore staffing and operational support provider that connects degree-qualified remote professionals (primarily in the Philippines) with businesses to handle administrative, compliance, back-office, marketing, data, and cybersecurity functions. They specialize in embedding remote teams into real estate, mortgage broking, financial services, buyers agency, and property management operations to help firms scale, improve efficiency, and reclaim time. Wingman also offers process design, recruitment, training, onboarding, and ongoing account management to ensure secure, high-performing offshore support.

📋 Description

• Act as the primary point of contact for all tenant communication. • Deliver a “phone first, email second” approach with 24-hour response times. • Build strong, respectful relationships with tenants while maintaining professional boundaries. • Provide clear, solution-focused communication at all stages of the tenancy. • Manage escalations and sensitive situations with confidence and professionalism. • Support the leasing process from enquiry through to move-in. • Process applications, assist in tenant selection, and coordinate approvals with SPM. • Prepare lease documentation and ensure accuracy prior to execution. • Coordinate tenant onboarding, including move-in packs and key handover. • Ensure all “rental ready” requirements are met prior to tenancy commencement. • Review upcoming lease expiries and initiate renewal discussions. • Communicate with tenants and negotiate terms where required. • Manage tenant vacate notices and communication. • Provide clear vacate instructions and expectations. • Manage all maintenance requests from initial report through to resolution. • Obtain and review quotes with clear recommendations for SPM/landlord approval. • Ensure works are completed to standard and within required timeframes. • Manage tenant arrears in line with Housemark processes. • Follow arrears workflows, including communication, notices, and escalation. • Manage insurance claims from initiation through to resolution. • Communicate daily with your Senior Property Manager.

🎯 Requirements

• Must have demonstrated experience in Australia and New Zealand property management for 9 months or more. • Experience in property management software (e.g, Property Me, Property Tree, AILO, Inspection Express, Kolmeo) • Proficiency in Microsoft Office (e.g., Teams, Excel, Word) and Google Suite. • Experience in tools like Trello, Monday.com, and other checklist tools. • Strong attention to detail and organizational skills. • Reliable internet connection and home office setup. • Can start ASAP.

🏖️ Benefits

• 20 Paid Time Off • Referral Bonus – 70 AUD per successful referral to the Wingman platform (paid at 1st month mark with a client contract). • Annual Trip – connect with the broader Wingman community in person. • Dedicated Support Contact (CSM) – someone to help you succeed and stay connected. • Access to a Network – collaborate with fellow contractors and onshore specialists. • Opportunities to Upskill – optional sessions, peer learning, and developmental pathways. • More Work, More Opportunity – potential for additional contracts, Statements of Work, or expanded workloads. • High-Impact Projects – work alongside top-tier Australian partners on meaningful assignments. • Flexibility First – deliver your work in your way, with full autonomy on how you achieve outcomes. • Advisory Support – HR, Tax, and setup guidance available to make contracting seamless. • 100% Work-From-Home Contracts – all engagements designed for remote delivery.