Bilingual Healthcare Coordinator, Spanish-English

🔥 21 minutes ago

🗣️🇪🇸 Spanish Required

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Winning Assistants LLC

51 - 200 employees

At Winning Assistants, we help doctors, healthcare professionals, and business owners save time, cut costs, and scale their operations with highly skilled, HIPAA-compliant virtual assistants. Our VAs handle tasks like admin support, medical office management, marketing, and customer service, allowing you to focus on growth.

📋 Description

• Schedule patient appointments and send appointment reminders • Handle patient inquiries through phone, email, text, and telehealth platforms • Communicate professionally and compassionately with patients • Manage email and text communications, including sorting, responding, prioritizing, and sending newsletters • Coordinate with healthcare professionals to support smooth patient care • Manage and maintain patient records accurately in AthenaHealth • Support chronic disease management through follow-ups, patient tracking, and record updates • Assist with medical coding and documentation support • Compile medical research and prepare reports as needed • Prepare and organize reports, presentations, spreadsheets, and other documents • Process claims and verify patient insurance coverage • Support medical billing reconciliation • Assist with billing-related administrative tasks • Help ensure insurance and patient financial information is documented accurately • Manage telehealth platforms and virtual patient coordination • Support donor communications using provided templates • Assist with social media management, including content scheduling and account monitoring • Provide general administrative support as the clinic grows and operational needs evolve

🎯 Requirements

• Fluent in spoken and written Spanish and English • Hands-on experience using AthenaHealth is required • Experience with chronic disease management, including follow-ups, patient tracking, and records management • Previous experience in medical administrative roles such as Medical Receptionist, Medical Biller, Patient Care Coordinator, Provider Support, or similar healthcare role • Experience with claims processing, insurance verification, billing support, and patient communication • Strong attention to detail and ability to manage patient records accurately • Comfortable working in a growing clinic where responsibilities may evolve • Proactive and willing to ask providers clarifying questions when needed • Strong customer service and professional communication skills

🏖️ Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

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