Bilingual Patient Scheduling, Aesthetic Sales Support

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Winning Assistants LLC

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51 - 200 employees

At Winning Assistants, we help doctors, healthcare professionals, and business owners save time, cut costs, and scale their operations with highly skilled, HIPAA-compliant virtual assistants. Our VAs handle tasks like admin support, medical office management, marketing, and customer service, allowing you to focus on growth.

📋 Description

• Answer all incoming patient calls promptly (no missed calls) • Schedule and manage patient appointments • Maintain excellent phone etiquette and patient experience • Ensure patients feel heard, supported, and valued • Educate patients on services such as laser treatments, weight loss, and wellness programs • Identify patient needs and recommend appropriate services • Confidently upsell and convert inquiries into booked appointments • Support marketing efforts through patient conversations • Handle prior authorization requests • Coordinate referrals with other providers • Ensure all documentation and approvals are completed accurately • Respond to patient inquiries and follow-ups • Work within EClinicalWorks (ECW) for scheduling and documentation • Use RingCentral for phone communication • Navigate multiple systems and patient management tools

🎯 Requirements

• Healthcare experience is REQUIRED (non-negotiable) • Experience in medical office, clinic, or patient-facing healthcare role • Sales or upselling experience preferred • Experience with EClinicalWorks (ECW) is a plus (not required but preferred) • Must be proficient in speaking and writing English very clearly • Must have relevant work experience • Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory] • Must be available for video meetings with your camera on (when needed) • Device: Reliable laptop or desktop computer. • Internet: High-speed connection (minimum 10 Mbps). • Audio: Noise-canceling headset. • Video: Webcam for virtual meetings. • Workspace: Quiet, professional environment.

🏖️ Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.