Dental Virtual Assistant, Spanish – English Bilingual

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Winning Assistants LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Winning Assistants LLC is a staffing and recruiting company that provides virtual assistants from the top 1% of the global talent pool. They specialize in helping doctors, healthcare professionals, and business owners save time, reduce costs, and scale operations with highly skilled, HIPAA-compliant virtual assistants. Their services include admin support, medical office management, marketing, and customer service, allowing clients to focus on growth.

📋 Description

• Serve as the virtual front desk by managing inbound and outbound patient calls and patient communications. • Process dental and medical insurance pre-authorizations. • Upload and organize faxes and patient documents. • Manage and update patient records in Oryx. • Verify dental and medical insurance eligibility including same-day eligibility checks. • Prepare and send referral acknowledgment letters and emails. • Perform billing-related tasks. • Maintain accurate patient records and ensure HIPAA compliance. • Submit daily end-of-day activity reports. • Provide general administrative support as needed

🎯 Requirements

• At least 1 year of experience in a dental or healthcare administrative role. Dental practice experience is highly preferred. • At least 1 year of experience with dental and medical insurance pre-authorizations and insurance eligibility verification. • Experience using EMR/EHR systems. Experience with Oryx is a plus. • Clinical or healthcare experience (e.g., Nursing, Medical Assisting, Medical Billing, or similar) is an advantage. • HIPAA training or certification is a plus. • Spanish-English bilingual skills are highly preferred. • Excellent customer service and patient communication skills. • Organized, detail-oriented, and reliable. • Able to work independently with minimal supervision. • Proficient with Google Workspace (Google Drive and Google Meet). • Must speak and write English clearly and professionally. • Must have relevant work experience. • Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). • Must be available to attend video meetings with camera on when required.

🏖️ Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.