Medical Virtual Assistant, Bilingual Spanish-English – Pediatric Therapy

🕒 August 4

🌐 Mexico, Venezuela, +2 more countries – Remote

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💵 $7 - $8 / hour

⏰ Full Time

🟢 Junior

👨‍💼 Executive Assistant

🚫👨‍🎓 No degree required

👻 Ghost score 20%

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Logo of Winning Assistants LLC

Winning Assistants LLC

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Winning Assistants LLC is a staffing and recruiting company that provides virtual assistants from the top 1% of the global talent pool. They specialize in helping doctors, healthcare professionals, and business owners save time, reduce costs, and scale operations with highly skilled, HIPAA-compliant virtual assistants. Their services include admin support, medical office management, marketing, and customer service, allowing clients to focus on growth.

📋 Description

• Handle a high volume of incoming patient calls, referrals, and general inquiries • Schedule, confirm, and follow up on patient appointments • Maintain records of patient calls, appointments, communications, authorizations, and supervision tracking • Track patient schedules, therapist availability, and service coordination • Communicate with insurance companies about coverage, claims, and authorization requirements • Process insurance claims and assist with prior authorizations • Apply ICD-10, CPT, and HCPCS medical coding for claim submission • Assist with credentialing documentation and insurance requirements • Track insurance approvals, authorizations, and limitations • Convert therapy units into billable hours for scheduling and billing • Review therapist schedules to ensure required billable hours are met and identify gaps • Track and report billable hours for insurance and internal records • Create and maintain Excel spreadsheets for schedules, authorizations, and billing hours • Use Excel formulas, sorting, filtering, and pivot tables to organize and analyze data • Maintain patient records in compliance with healthcare regulations and confidentiality standards • Provide administrative support, document processing, and patient correspondence • Assist with remote patient monitoring coordination • Schedule interviews for Indeed candidates and coordinate availability

🎯 Requirements

• At least 1 year of experience in a similar role (Medical Receptionist, Billing Specialist, Patient Coordinator, or Medical Administrative Assistant) • Knowledge of medical billing, insurance verification, and claims processing • Experience communicating with insurance providers regarding claims, coverage, or authorization requests • Familiarity with credentialing processes and prior authorization procedures • Familiarity with medical coding standards (ICD-10, CPT, HCPCS) • Spanish-speaking preferred; bilingual environment • Strong scheduling skills and ability to manage a high volume of calls and referrals • Experience with TheraBill or similar systems, or strong scheduling system proficiency • Proficiency in Excel, including formulas, data organization, and reporting • Ability to convert therapy units into billable hours and apply this in scheduling and billing • Strong attention to detail and ability to review and double-check work for accuracy • Clear and direct communication skills • Strong English communication and organizational skills • Ability to handle patient-sensitive information confidentially and professionally • Experience with remote patient monitoring or healthcare coordination is an advantage • Must speak and write English clearly and professionally • Must have relevant work experience • Must provide an NBI Clearance and/or Local Police Clearance before onboarding • Must be available for video meetings with camera on when required • Reliable laptop or desktop computer • Stable high-speed internet connection of at least 25 Mbps • Noise-canceling headset • Working webcam • Quiet and professional work environment

🏖️ Benefits

• Dedicated HR & Contractor Support Team • Premium VPN Access (Optional) • HIPAA & Cybersecurity Training + Certification (Provided) • Top 1% VA Performance Training • Client-Approved U.S. Holidays • Client-Approved Paid or Unpaid Time Off • Access to Tools & Resources • Optional Performance-Based Incentives, bonuses, or increased hours based on performance • Independent contractor resources, training, and client-approved allowances

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