Medical Virtual Assistant – Primary Care, Patient Coordination

🔥 0 minutes ago

🌐 Brazil, El Salvador, +5 more countries – Remote

🇧🇷 Brazil – Remote 🇸🇻 El Salvador – Remote 🇲🇽 Mexico – Remote 🇨🇴 Colombia – Remote 🇻🇪 Venezuela – Remote 🇦🇷 Argentina – Remote 🇵🇭 Philippines – Remote

💵 $10.4k - $16.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👨‍💼 Executive Assistant

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Winning Assistants LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Winning Assistants LLC is a staffing and recruiting company that provides virtual assistants from the top 1% of the global talent pool. They specialize in helping doctors, healthcare professionals, and business owners save time, reduce costs, and scale operations with highly skilled, HIPAA-compliant virtual assistants. Their services include admin support, medical office management, marketing, and customer service, allowing clients to focus on growth.

📋 Description

• Answer and manage incoming patient calls during business hours • Handle patient inquiries professionally, courteously, and efficiently • Assist patients with appointment requests, general questions, and administrative concerns • Coordinate with the physician and in-office medical assistants • Schedule, confirm, reschedule, and manage patient appointments • Maintain accurate provider calendars using Tebra EHR • Coordinate in-office and telemedicine appointments • Update patient information and maintain accurate EHR documentation • Verify patient insurance eligibility, benefits, and coverage • Process and follow up on prior authorization requests • Assist with Medicare Advantage plan documentation and administrative requirements • Upload insurance-related documents, patient information, and required records • Coordinate with insurance providers to resolve eligibility and authorization concerns • Provide day-to-day back-office administrative assistance • Organize, upload, and maintain accurate patient documentation • Assist with electronic records management and computer-based tasks • Support communication between patients, the physician, and in-office staff • Handle patient information accurately and confidentially in accordance with HIPAA guidelines • Medical billing is handled by a separate billing specialist and is not a primary responsibility

🎯 Requirements

• Proven experience in healthcare administration, medical virtual assistance, or medical front desk operations • Strong preference for experience in family medicine, primary care, or internal medicine • Experience handling high-volume patient calls, appointment scheduling, and patient coordination • Practical experience with insurance eligibility verification and prior authorizations • Familiarity with Medicare Advantage plans, including insurance documentation and uploads • Working knowledge of medical terminology, common medications, and basic primary care workflows • Excellent spoken and written English communication skills, with clear, easily understandable pronunciation and a professional phone manner • Strong organizational skills, attention to detail, and ability to multitask in a busy medical environment • Ability to work independently with minimal supervision and training • Demonstrated reliability, professionalism, and commitment to long-term employment • Ability to communicate patiently and respectfully with elderly patients • Must be able to submit an NBI Clearance and/or Local Police Clearance before onboarding • Must be available for video meetings with the camera on when required • Relevant work experience required • Reliable laptop or desktop computer • Stable high-speed internet connection of at least 25 Mbps • Noise-canceling headset • Working webcam • Quiet and professional work environment • Spanish-English bilingual proficiency preferred but not required • Previous experience using Tebra EHR (formerly Kareo) preferred • Nursing background or active RN license highly preferred but not required • Medical degree or professional license not mandatory

🏖️ Benefits

• Dedicated HR & Contractor Support Team • Premium VPN Access (Optional) • HIPAA & Cybersecurity Training + Certification (Provided) • Top 1% VA Performance Training • Client-Approved U.S. Holidays • Client-Approved Paid or Unpaid Time Off • Access to Tools & Resources • Optional Performance-Based Incentives • Optional contractor perks and client-approved allowances