Patient Support Specialist

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Winning Assistants LLC

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51 - 200 employees

At Winning Assistants, we help doctors, healthcare professionals, and business owners save time, cut costs, and scale their operations with highly skilled, HIPAA-compliant virtual assistants. Our VAs handle tasks like admin support, medical office management, marketing, and customer service, allowing you to focus on growth.

📋 Description

• Schedule, coordinate, and confirm patient appointments. • Send appointment reminders and follow up with patients as needed. • Assist in managing provider schedules to ensure efficient patient flow. • Maintain accurate and up-to-date patient records using Allscripts/Veradigm PM and EHR systems. • Ensure all patient information is documented appropriately and in compliance with privacy regulations. • Review and update patient demographics, insurance information, and medical records. • Respond professionally to patient inquiries via phone, email, and other communication channels. • Provide timely assistance regarding appointments, medication requests, and general healthcare-related questions. • Deliver compassionate and patient-centered support while maintaining confidentiality. • Serve as a liaison between patients, healthcare providers, pharmacies, and other medical professionals. • Coordinate referrals, follow-ups, and patient care activities as directed. • Process medication prior authorization requests using CoverMyMeds.com and other applicable platforms. • Communicate with insurance companies, pharmacies, and providers to obtain authorization approvals.

🎯 Requirements

• At least 1 year of proven experience in patient coordination, care management, medical administration, or as a Medical Virtual Assistant. • Active Registered Nurse (RN) license strongly preferred. • Previous experience using Allscripts/Veradigm PM and EHR or similar electronic health record systems. • Experience with CoverMyMeds.com or comparable prior authorization platforms. • Excellent verbal and written English communication skills. • Relevant healthcare, clinical, or medical administrative experience. • Strong organizational skills and attention to detail. • Ability to work independently in a remote environment. • Must be proficient in speaking and writing English very clearly. • Must have relevant work experience. • Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]. • Must be available for video meetings with your camera on (when needed).

🏖️ Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.