Customer Success Architect, APJ
November 11, 2023
🇦🇺 Australia – Remote
⏰ Full Time
🟡 Mid-level
đźź Senior
🏆 Customer Success + Account Manager
Description
• Serve as the designated technical authority and provide expert guidance to customers • Design and implement cloud security solutions for customers • Advise customers on cloud security best practices and help secure their deployments • Assist with custom integrations and provide an overview of product integration with customer security architecture • Act as an advocate for your customers, providing guidance on the product roadmap and process improvements • Ensure customers are maximizing their return on investment with the product • Identify and mitigate risks in partnership with the account team • Educate and provide guidance to customers and evangelize the benefits of the product • Manage customer support requests and escalations and coordinate resolutions with engineering teams • Develop a playbook for common technical challenges faced by customers and common objectives for solving their issues • Partner with regional customer success managers and solution engineers to complete new customer technical onboarding activities • Leverage your Security and cloud technical expertise, problem-solving skills, and strong cross-functional relationships to provide a world-class experience • Proactively address customer needs and desired outcomes by guiding them through their deployment journey while showcasing the value of Wiz • You will help drive product adoption and time-to-value by providing guidance and best practices at critical points throughout the customer lifecycle.
Requirements
• 3-7 years or more of experience in cloud architecture or engineering, security architecture or engineering, post-sales implementation or engineering, DevOps, or a related field • Hands-on knowledge and experience building, securing, or administering Cloud Workloads running in Amazon, Google, Microsoft, and/or Oracle Cloud • Scripting or coding experience in Python, Bash, Go, or PowerShell • Experience with Helm Charts, Cloudformation, ARM Templates, Terraform, or other related technologies • Experience with cloud containers and/or Kubernetes administration or architecture • Knowledge of the SDLC, DevOps tools and processes, and CI/CD systems • Cloud security expertise in the areas of CSPM, CWPP, CIEM, CNAPP, and/or Vulnerability Management • Excellent written and verbal communication skills • Strong organizational and time management skills • Proven track record of working with customers in a technical role, including managing customer escalations and balancing customer expectations with design and business requirements • Thorough understanding of cloud platform features, capabilities, and best practices for securing and building on the cloud • Ability to thrive in ambiguity and be a self-starter, self-directed, and independent thinker • Ability to multitask and work in a fast-paced environment • English full professional proficiency, both written and verbal
Benefits
• Opportunity to contribute to the fastest-growing startup in the cloud security industry • Work with a diverse team of talented professionals from over 13 countries • Be part of an organization trusted by security teams worldwide with a proven track record of success • Freedom to think creatively and use a full range of skills to contribute to record growth • Help create secure cloud environments for top companies • Work with Fortune 500 companies and innovative startups • Opportunity to educate customers on the benefits of cloud security • Manage customer support requests and coordinate resolutions with engineering teams • Competitive salary and benefits package • Equal opportunity employer that values diversity and inclusion
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