WNS
10,000+ employees
Founded 1996
⚖️ Legal
📦 Logistics
📣 Marketing
Legal • Logistics • Marketing
WNS is a global business process management company that operates across 13 countries with over 66 delivery centers and employs more than 62,000 people. The organization is committed to inclusivity and diversity, fostering a unique culture of co-creation and continuous learning. WNS offers various career opportunities across the Asia Pacific, Europe, Africa, and the Americas, and prides itself on its transparent and merit-based recruitment process. As a leader in its field, WNS focuses on nurturing future leaders and decision-makers while maintaining a strong emphasis on social responsibility through initiatives like the WNS Cares Foundation.
Program Analyst
🔥 0 minutes ago
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WNS
10,000+ employees
Founded 1996
⚖️ Legal
📦 Logistics
📣 Marketing
Legal • Logistics • Marketing
WNS is a global business process management company that operates across 13 countries with over 66 delivery centers and employs more than 62,000 people. The organization is committed to inclusivity and diversity, fostering a unique culture of co-creation and continuous learning. WNS offers various career opportunities across the Asia Pacific, Europe, Africa, and the Americas, and prides itself on its transparent and merit-based recruitment process. As a leader in its field, WNS focuses on nurturing future leaders and decision-makers while maintaining a strong emphasis on social responsibility through initiatives like the WNS Cares Foundation.
📋 Description
• Provide Level 2 support for application-related issues using Zoho Desk, CRM, and IT Service Desk • Develop, enhance, and maintain web applications using .NET, ASP.NET Core, and SQL Server • Serve as the main point of contact for escalated L1 support tickets • Diagnose, prioritize, and resolve application issues promptly • Identify, analyze, and resolve application bugs, system errors, and user queries in Zoho Desk • Collaborate with cross-functional teams to ensure application integration and functionality • Monitor and track ticket status and provide timely updates to end users • Perform root cause analysis and implement preventive measures • Handle API integrations and issue resolution • Optimize SQL Server queries for performance and efficiency • Participate in system upgrades, patches, and new releases • Maintain SLA adherence for ticket resolution • Document technical issues and solutions and support knowledge sharing
🎯 Requirements
• 2–3 years of experience in .NET application support and development • Experience with Zoho Desk, IT Service Desk, or similar ticketing tools • Hands-on experience with .NET, ASP.NET Core, Web APIs, SQL Server, and C# development • Strong troubleshooting skills • Knowledge of incident management and ITIL processes • Strong written and verbal communication skills • Ability to manage multiple tasks in a fast-paced, customer-focused environment • Experience in production support, CRM, or ServiceNow is a plus • Familiarity with database management, queries, and scripting • Familiarity with system integrations and API troubleshooting • Frontend technologies experience with HTML, CSS, JavaScript, or Angular is beneficial • BE / BTech qualification
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