Sales Operations Analyst

Job not on LinkedIn

🕒 March 20

🇺🇸 United States – Remote

💵 $100k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📊 Sales Operations

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WorkWave

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

☁️ SaaS

🚗 Transport

🤝 B2B

SaaS • Transport • B2B

WorkWave is a leading provider of field service management software designed to enhance the efficiency of businesses across a wide range of industries. Their software solutions streamline operations, optimize workflows, and improve customer experiences. WorkWave's products encompass CRM & ERP software, field operations management, routing and scheduling, billing and payments, along with fintech and marketing solutions. With tools tailored for industries such as pest control, cleaning, HVAC, lawn care, and delivery, WorkWave aims to support businesses in increasing operational efficiency and customer satisfaction through technology-driven solutions.

📋 Description

• Analyze core metrics (pipeline health, bookings, retention/churn, product usage, and ARR trends) to identify risks, opportunities, and performance drivers. • Own the creation and maintenance of executive-level dashboards (Salesforce, Looker/Tableau, or equivalent). • Support the bookings forecast process and ensure sales data integrity within the CRM. • Partner with Sales Management, Marketing Ops, CS Ops, and Product Ops to unify data sources and workflows. • Provide data-driven insights to support annual and quarterly GTM initiatives. • Measure the impact of new processes and enablement programs. • Respond quickly to high-urgency requests from the VP of RevOps, CRO, and CFO.

🎯 Requirements

• Bachelor’s degree in Business, Finance, Business Analytics, or related field. • 5-7+ years of experience in Sales Operations, Revenue Operations, FP&A, or Business Analytics. • Expert-level proficiency in Excel/Google Sheets. • Proficiency in Salesforce reporting and Business Intelligence (BI) tools (e.g., Looker, Tableau, PowerBI, SQL, Python). • Strong understanding of core SaaS metrics (ARR, NRR, CAC/LTV, pipeline conversion rates). • Demonstrated ability to translate complex data into clear narratives. • High attention to detail, comfort working with large datasets, and a proven ability to execute quickly in a fast-paced environment. • Ability to travel (10%)

🏖️ Benefits

• Health and dental insurance • 401k with company match • Flexible Time Off policy or generous PTO plan • Up to 4 weeks paid bonding leave • Tuition reimbursement • Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more! • 24/7 access to virtual medical care with Teladoc • Quarterly awards based on peer nominations • Regional discounts and perks • Opportunities to participate in charitable events and give back to the community