Customer Experience Analyst, App Support Operations (LATAM)

May 24, 2023

Worldcoin

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Accelerating the transition towards a more inclusive and prosperous global economy.

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Description

• Investigate, troubleshoot and resolve customer issues across multiple channels, including ticketing and social media. • Be the escalation point for complex user issues and work with product and engineering teams to resolve bugs and incidents. • Proactively drive impactful changes across workflows, policies, and tools by partnering with external support teams and cross-departmental teams.

Requirements

• Spanish and English proficiency is required • 2+ years of relevant support analyst experience for a technology company, start up, blockchain, crypto or similar industry • Excellent written and verbal communication skills • Experience working with Zendesk, Salesforce or another similar CRM platforms • Organizational skills and the ability to track multiple projects • Basic Excel/Sheets skills required • The ability to wear multiple hats and work in a fast paced and changing environment