WOW Remote Teams
B2B âą eCommerce âą Recruitment
WOW Remote Teams is a company that connects businesses with top-tier virtual professionals from Latin America, including virtual assistants, digital marketers, software developers, graphic designers, and more. Their services aim to help organizations save on salary expenses while providing quality talent that is bilingual and pre-vetted. With a focus on rapid hiring processes, clients can receive candidate matches within just three days, making WOW Remote Teams a cost-effective solution for scaling teams efficiently.
Client-Facing Administrative Assistant
Job not on LinkedIn
October 29
WOW Remote Teams
B2B âą eCommerce âą Recruitment
WOW Remote Teams is a company that connects businesses with top-tier virtual professionals from Latin America, including virtual assistants, digital marketers, software developers, graphic designers, and more. Their services aim to help organizations save on salary expenses while providing quality talent that is bilingual and pre-vetted. With a focus on rapid hiring processes, clients can receive candidate matches within just three days, making WOW Remote Teams a cost-effective solution for scaling teams efficiently.
đ Description
âą Provide responsive and professional customer service through various communication channels âą Coordinate and manage dispatch activities, ensuring technicians are assigned and scheduled efficiently âą Support daily administrative functions within the MSP environment, maintaining accuracy in documentation and records âą Use tools such as ConnectWise, Microsoft applications, and 3CX phones to manage workflows and client communications âą Monitor incoming tickets and service requests, ensuring timely follow-ups and proper task delegation âą Collaborate with team members to improve internal processes and enhance service delivery âą Assist with reporting, tracking KPIs, and organizing client or internal communications when required
đŻ Requirements
âą Prior experience in customer service, dispatch, or administrative support, ideally within an IT or Managed Services environment âą Strong communication and organizational skills, with attention to detail and follow-through âą Familiarity with ticketing systems or IT service tools âą Ability to multitask and manage priorities effectively in a remote, collaborative setting âą Tech-savvy, with a genuine interest in IT systems and continuous learning âą Previous work in an MSP, IT support, or technology-focused administrative role preferred âą Proficiency in Microsoft Office Suite and other productivity tools âą Experience with ConnectWise and 3CX is an asset âą Excellent written and verbal English communication skills âą A proactive and personable attitude, with problem-solving and critical-thinking skills
đïž Benefits
âą Full-time, 100% remote position âą Opportunity to work in a fast-growing technology environment with room for professional development âą Supportive and collaborative team culture âą Exposure to cutting-edge IT tools and processes
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