Remote Customer Service Analyst – B3, TJMG

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WYNTECH SRL

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2012

🔒 Cybersecurity

🤝 B2B

Cybersecurity • B2B

WYNTECH SRL is an Italian IT services and security consultancy that designs, implements and manages network, datacenter and cybersecurity solutions for business customers. The company offers advanced security services (endpoint and perimeter protection, security fabric integration, identity and governance), network and system engineering, datacenter and storage consolidation, configuration management and collaboration solutions, backed by long technical experience and ITIL-based processes. WYNTECH positions itself as a B2B technology partner providing product sales, project implementation, training and ongoing support.

📋 Description

• Act to ensure the achievement and maintenance of appropriate service levels; • Execute activities described in Annex III – Remote and on-site support, compatible with the professional profile; • Maintain clear and effective communication (oral and written) with users, explaining solutions in an understandable manner; • Provide status updates on requests whenever requested; • Use all guidance from the knowledge base to handle requests; • Perform other activities not listed among the responsibilities in this document but covered by the Service Desk function in the ITIL framework; • Perform tasks of the same nature and level of complexity that are compatible with the position.

🎯 Requirements

• At least one of the following requirements in the ICT area: • Technical vocational high school course — completed or in progress • Higher education (undergraduate) — completed or in progress • HDI Support Center Analyst • ITIL Fundamentals (minimum 10 hours of instruction) • Hardware knowledge • Technical English • Information security practices • Incident, problem, request and change management processes (ITIL) • Windows 10 or later operating system.

🏖️ Benefits

• Transportation allowance – Assistance for the daily commute between home and the workplace. • Meal/Food allowance – Monthly credit for meals or purchases at accredited establishments. • Medical and dental insurance – Comprehensive health plans ensuring quality care. • Life insurance – Financial protection for the employee and their family. • Training and development – Ongoing training for professional growth. • Partnership: Sesc.