Customer Success Advisor

March 27

Xapo Bank

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We are a private bank that is focused on protecting and growing your wealth.

bitcoin • banking • international banking • cryptocurrencies • technology

201 - 500

Description

• The Customer Success team works closely with the Product, Tech, and Compliance teams, understanding the challenges experienced by customers to ensure accurate and timely responses to their questions. • Customer Success Advisors report into the Customer Success Team Lead and are responsible for providing constant support across different channels to customers. They ensure seamless support during the onboarding process and throughout the customer journey, aiming to provide world-class service. • Responsibilities include representing the company effectively to customers, maximizing conversions, achieving KPIs, conducting market research, addressing customer pain points, accumulating client feedback, and providing a world-class experience.

Requirements

• Strong communication skills in both verbal and written form, with English being the primary language. Spanish or Portuguese language skills preferred. • Bachelor’s degree or equivalent. • Customer-facing experience in crypto or traditional banking. • Ability to translate technical issues into easily understandable language for clients. • Strong attention to detail and analytical skills. • Empathy and passion for delivering excellent customer service. • Driven, self-motivated, collaborative, flexible team player. • Self-learner, problem-solver, and ability to prioritize tasks in a high-pressure environment. • Technical experience with customer support systems like Kustomer is a plus. • A dedicated workspace, reliable internet connection, and devices meeting technical specifications required. • Alignment with Our Values and the Xapo Values-Driven Leadership principles.

Benefits

• IMPACT GLOBALLY, WORK REMOTELY. • Shape the Future: Improve lives through cutting-edge technology, work 100% remotely from anywhere in the world. • Great work-life balance