Technical Support Analyst

🕒 April 15

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Yuno

WebsiteLinkedInAll Job Openings

11 - 50 employees

💳 Fintech

🏢 Enterprise

☁️ SaaS

Fintech • Enterprise • SaaS

Yuno is a company that provides payment orchestration and infrastructure solutions on a global scale. Their technology empowers businesses to integrate over 300 payment methods, boosting acceptance rates and enabling seamless scaling of payment operations across multiple regions. Yuno focuses on providing a simplified payment process with features like smart routing, unified payment insights, auto reconciliation, and custom checkout options. They emphasize security and fraud management, ensuring safe transactions. Yuno facilitates global payouts and subscription management, making them an ideal partner for businesses looking to optimize their payment systems and increase revenue.

📋 Description

• Implement a robust real-time monitoring system that provides full visibility into critical workflows and anticipates incidents before they escalate. • Prevent critical incidents before they impact customers. • Provide data-driven insights and recommend improvements, positioning the NOC as a strategic team. • Create standardized processes that ensure operational excellence and support scalability. • Maintain continuous operational coverage with well-defined shifts and smooth handovers. • Provide Level 1 support to customers, acting as the first line of defense to resolve issues, answer queries, and escalate critical incidents to internal teams when necessary. • Assist backend teams with tasks such as scripting, reproducing bugs, analyzing logs, or basic API testing, while taking part in small development activities to build backend knowledge.

🎯 Requirements

• Basic knowledge of monitoring tools. • Basic coding experience (scripting or debugging simple issues). • Experience delivering first-level technical support to customers. • Familiarity with APIs and the ability to assist users with basic integration or connectivity issues. • Strong customer empathy and a service-oriented mindset. • Passion for technology and eagerness to learn new tools and systems. • Analytical, problem-solving approach to technical issues. • Fluent in English.

🏖️ Benefits

• Competitive compensation • Remote work – work from anywhere • Home office allowance – a one-time stipend to help you set up your ideal home office • Work equipment provided • Stock options • Health plan available wherever you are • Flexible days off • Courses for language, professional, and personal development