Inbound Retention Specialist – Weekend Team

🕒 May 27

🐊 Florida, Illinois, +7 more states – Remote

🐊 Florida – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🤠 Texas – Remote

💵 $50k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔄 Customer Retention Specialist

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Yelp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

🍽️ Food & Beverage

🏨 Hospitality

📣 Marketing

Food & Beverage • Hospitality • Marketing

Yelp is a platform that connects people with great local businesses, allowing users to write and share reviews of a variety of services including restaurants, boutiques, salons, dentists, mechanics, plumbers, and more. With approximately 155 million cumulative reviews contributed by users, Yelp enhances the consumer experience by bringing traditional word-of-mouth recommendations online.

📋 Description

• Help strengthen Yelp’s revenue retention by providing exceptional and timely customer support • Logged into an inbound phone queue for the majority of your day, consulting and educating our current Yelp advertisers • Show clients the value of Yelp by highlighting their investment returns through ad performance metrics • Use strong listening and conflict resolution skills to handle escalated clients • Become an expert in Yelp’s advertising solutions and adapt product recommendations quickly to suit client needs • Exhibit strong communication skills, both externally with clients and internally with other Yelp employees • Remain organized and efficient in a fast-paced environment • Consistently achieve/exceed monthly goals

🎯 Requirements

• Bachelor's Degree or 3+ years of relevant client facing experience • Technically proficient with computers and information systems • Strong communication skills (verbal and written) • Excel with problem solving and troubleshooting • Experience in account management, sales, advertising, or small business (preferred) • A love for local businesses and understand their importance in local economies • Excellent time management and organizational skills • Ability to handle tough conversations with business owners in a professional, solutions-oriented manner • Willingness to receive and implement feedback • Ability to embrace a fast paced and always-changing environment

🏖️ Benefits

• Effective your first day: Medical, vision, and dental • Mental health support and services via Modern Health • 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter) • 12 paid holidays, plus one floating holiday and 7 paid wellness days • Up to 14 weeks of parental leave • Monthly wellness subsidy • Flexible spending account • 401(k) retirement savings plan • Employee stock purchase plan • Work from home reimbursement