Virtual Assistant

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

💵 ₱50k - ₱55k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

👨‍💼 Executive Assistant

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Yempo - Your Employees Offshore

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🎯 Recruiter

👥 HR Tech

Consulting • Recruitment • HR Tech

Yempo - Your Employees Offshore is a specialist provider of outsourced, Philippines-based accounting, finance, and Information Technology (IT) professionals. Yempo serves clients in countries like Australia, US, Canada, UK, New Zealand, Hong Kong, and Japan, focusing on IT & Development and Finance & Accounting outsourcing services. The company emphasizes hiring high-caliber staff, offering cost-effective solutions by sourcing highly qualified talent from the Philippines. Yempo provides a seamless support structure, strong positive culture, and ensures compliance with local labor regulations, under the leadership of experienced professionals like CEO Michelle Fiegehen. The company prides itself on modern technology infrastructure and flexible partnership options, making it an attractive choice for businesses looking to address talent gaps.

📋 Description

• Act as the first point of contact for incoming service, parts, and support enquiries through email and online channels • Log, assign, and monitor customer support requests through Zendesk • Ensure customer enquiries are acknowledged and assigned within agreed service levels • Escalate unresolved issues according to the escalation matrix • Support customer communications and provide updates as directed by the Service Coordinator • Create and maintain service jobs within Workflow Max and associated systems • Support scheduling activities by ensuring job information is accurate and complete • Process service job completion documentation and prepare jobs for invoicing • Coordinate travel and accommodation requirements for Service Team personnel • Maintain service records, compliance documents, and customer information • Process parts sales for rental • Perform 365 service administration • Chase job closure and keep work in progress clean • Coordinate collection and filing of warranty documentation in vehicle records in SharePoint • Track warranty claims through completion and recovery • Maintain warranty records and reporting • Administer the Zendesk ticketing platform • Monitor ticket response and closure times • Maintain service process documentation and procedural records • Support continuous improvement of service administration processes • Maintain SharePoint libraries and technical document repositories • Ensure accurate filing and version control of technical and service documentation • Support reporting and KPI tracking for the Aftersales team • Attend online daily huddles, monthly Service Team meetings, and project-specific meetings as required • Comply with the Organization's Information Security Management System (ISMS)

🎯 Requirements

• 3+ years in a service administrative role • Previous experience in a motor or mechanic-related work environment is an advantage • Strong organizational and documentation skills • Experience working with cloud-based systems and the ability to follow processes • Experience with Workflow Max, Zendesk, Unleashed, and SharePoint is preferred • Good numerical, verbal, and written communication skills • Excellent general computer skills with the ability to learn new systems quickly • Ability to work independently and manage multiple tasks simultaneously • Strong administrative and data entry skills with high attention to detail • Accuracy with invoices, job cards, timesheets, and claims • Ability to plan around deadlines including month-end, claim windows, and invoice runs • Adaptability to daily departmental needs • Polished and professional written communication • Ability to comply with the Organization's Information Security Management System (ISMS), including applicable information security policies, procedures, standards, and guidelines

🏖️ Benefits

• Highly competitive salary – paid weekly • HMO enrollment on commencement • Additional HMO dependents added each year of service • 20 vacation days per year; 7 sick days • Annual performance bonuses and incentives • Annual salary reviews and increases • Free cooked rice, snacks and hot drinks • Company polo shirts provided • Fantastic, bright and cheerful open-plan work environment • Prestigious clients and highly professional and friendly co-workers • Work from home or the office – you choose