Publisher Operations Analyst

🔥 15 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Yext

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

💰 Secondary Market on 2015-08

B2B • SaaS

Yext is a company that helps organizations answer every question about their business. Their Answers Platform collects and organizes content into a Knowledge Graph and leverages products such as Listings, Pages, Reviews, and Search to provide relevant and actionable answers across various digital touchpoints. With over 15 years of experience, Yext has built trust with thousands of companies innovating content-driven customer experiences at scale.

📋 Description

• Master publisher concepts, workflows, and requirements while staying current with evolving products • Investigate, escalate, and resolve difficult client issues across a network of over 200 publishers • Represent Yext to clients and publishers • Liaise with publishers to manage operational pipelines, resolve issues, and communicate status to clients • Work cross-functionally with Support, Client Success, Operations, Product, and Engineering • Manage and prioritize multiple inbound requests through completion • Manage ticket strategies and adhere to SLAs • Meet or exceed quarterly QA, CSAT, productivity, and KPI targets • Troubleshoot product and publisher issues using complex processes and nuances • Build and maintain internal process documentation • Consolidate product feedback for internal stakeholders • Coordinate with Engineering and Product to scope, test, and implement features • Maintain Yext category taxonomy and match categories to partner and publisher lists • Manage the outsourced team, including daily checks and escalated-issue support • Use SQL, Snowflake, and scripts to evaluate operational health, audit client accounts, and resolve issues at scale

🎯 Requirements

• BA/BS degree or similar college-level education • Eagerness and flexibility to learn and contribute • Comfort working in a fast-paced environment with multiple priorities and responsibilities • Ability to work quickly and independently with excellent time management and organizational skills • Detail-oriented mindset with patience to work through complex issues • Outstanding interpersonal and cross-departmental communication skills with external contacts • Proficiency in Excel • Experience writing SQL queries • Preferred: Familiarity with APIs • Preferred: Basic experience writing scripts to iterate tasks or manipulate data • Preferred: Proficiency in Spanish, French, and/or German

🏖️ Benefits

• Collaborative team support • Positive team culture • Ownership and responsibility with direct impact on client experience and Yext product success • Opportunity to grow skills and capabilities