Customer Service Representative

🔥 0 minutes ago

🌐 Serbia, Ukraine – Remote

🇷🇸 Serbia – Remote 🇺🇦 Ukraine – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Zelh

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

💼 Consulting

🎖️ Defense

🏥 Healthcare

Consulting • Defense • Healthcare

Zelh is a US-based company specializing in AI-powered staffing solutions to streamline logistics operations and provide strategic outsourcing and outstaffing services. The company focuses on helping businesses expand teams, improve workflow, and significantly reduce payroll costs. Zelh offers services across various industries, including logistics, engineering, accounting, and technology. The company prides itself on its ability to offer long-term staffing solutions, handle HR compliance, and support businesses with talented HR and TA experts to optimize workflow processes. With offices in the USA, Poland, Ukraine, and Serbia, Zelh is well-positioned to offer diverse and skilled workforces to meet its clients' needs.

📋 Description

• Support customer accounts throughout the order fulfillment process • Review purchase orders, including pricing, raw material availability, and production schedules • Coordinate with the RFQ team when a quotation is required • Enter and upload purchase orders into the system, accurately recording customer requirements, quantities, and due dates • Coordinate with the Production Scheduler and Materials Manager to create orders and confirm lead times • Send order acknowledgments to customers via email or customer portals • Respond to customer requests, questions, and complaints on the same business day • Investigate customer inquiries by coordinating with relevant internal teams and gathering required information • Communicate timelines and provide updates when more information or time is needed • Review, modify, and update customer blanket release schedules • Process customer releases received through EDI, customer portals, and email • Monitor current and two-week future shipping lines and on-time delivery performance • Identify potential delays or risks to customer delivery dates • Communicate delays to customers and coordinate recovery timelines internally • Follow up on recovery plans to ensure customer commitments are met • Track parts through OSS and monitor progress • Coordinate with OSS and internal teams to identify issues and prevent delays • Provide customers with accurate status updates

🎯 Requirements

• Previous experience in Customer Service, Order Management, Logistics, Supply Chain, Manufacturing, or a related field • Experience working with Purchase Orders, customer schedules, and order fulfillment processes • Strong written and verbal communication skills • Ability to manage multiple customer requests and priorities simultaneously • Strong attention to detail and accuracy • Proactive approach to problem-solving and follow-up • Experience working with EDI, customer portals, and/or ERP systems is a plus • Ability to communicate effectively with customers and internal departments • Good organizational and time-management skills • Customer-focused approach • Detail-oriented approach to reviewing orders, schedules, pricing, quantities, and delivery dates • Ability to collaborate with production, materials, scheduling, RFQ, and OSS teams • Reliable follow-through on requests and commitments • Availability to work Monday–Friday, 7 am–4 pm CST

🏖️ Benefits

• Competitive Salary in USD • Remote mode of work • 10+ business days of paid time off • Team building and corporate events • Equipment provided • A supportive team