Zendesk
SaaS • B2B • Customer Support
Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.
Enterprise Account Executive
2 hours ago
Zendesk
SaaS • B2B • Customer Support
Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.
📋 Description
• Drive top line revenue growth by acquiring new Enterprise customers • Proactively identify and pursue opportunities to expand AI and automation adoption • Manage and nurture key customer relationships • Use data insights, intent signals, and adoption analytics to prospect effectively • Create quarterly territory and account plans • Develop a deep understanding of Zendesk’s AI Resolution platform for CX and ES • Lead complex, multi-stakeholder sales cycles • Maintain a robust, well qualified pipeline and accurate forecasting • Build and sustain C-level executive relationships • Collaborate cross-functionally with leadership, Customer Success, Solutions Engineering, and Product teams • Negotiate and close high value, enterprise scale deals • Stay current with industry trends, AI advancements, and competitive landscapes.
🎯 Requirements
• 8+ years of cloud/software B2B sales • Proven success navigating complex Enterprise sales cycles • Demonstrated success selling into Enterprise organisations ($1B+ in revenue) • Strong track record of quota attainment • Skilled in engaging VP and C-level executives • Strong presentation, negotiation, and closing abilities • Experience creating and executing territory and account growth plans • BA/BS degree or equivalent experience required • Willingness to travel as needed for customer and team engagements.
🏖️ Benefits
• Health insurance • Flexible working hours • Professional development opportunities
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