Billing Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📊 Billing Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ZigZag Offshoring

WebsiteLinkedInAll Job Openings

501 - 1000 employees

👥 HR Tech

🎯 Recruiter

🏢 Enterprise

HR Tech • Recruitment • Enterprise

ZigZag Offshoring is a company that provides offshoring services to businesses, facilitating the hiring and management of staff across different roles and industries. It is based in Manila, Philippines, and emphasizes data privacy and consent in its recruitment processes. ZigZag Offshoring offers a variety of job opportunities, including positions for developers, customer service representatives, HR admins, and more, often with flexible or remote working options. The company collects and processes personal data as part of the recruitment process, adhering to applicable data privacy laws and regulations.

📋 Description

• Review billing data from courier/carrier partners and identify discrepancies • Check charges against agreed rates, surcharges, and billing arrangements • Identify incorrect rates, underdeclared parcel information, seasonal surcharges, and additional fees • Assist with issuing additional charges or invoices according to approved processes • Investigate and resolve routine billing discrepancies • Escalate billing, system, high-risk, fraud, revenue, legal, regulatory, and complex customer matters to the Accounting Operations Manager • Maintain accurate billing, adjustment, investigation, account, dispute, and recovery records • Respond to customer billing and payment enquiries by email and phone • Explain invoices, charges, surcharges, payment requirements, and services • Investigate routine customer billing disputes and liaise with courier partners • Monitor outstanding balances and follow up overdue invoices, unpaid charges, and payment commitments • Negotiate payment arrangements within approved company guidelines • Identify problematic debtors and assist with aged debt and revenue recovery reporting • Liaise with external debt collection agencies when requested • Lodge and follow up carrier disputes and gather supporting documentation • Monitor fraud rules, alerts, account activity, potential fraud orders, mis-declared shipments, and unusual activity • Prepare regular billing, debt, and revenue recovery reports • Identify recurring billing issues or trends and report them to management • Support day-to-day billing operations with the Accounting Operations Manager and Australian teams • Assist Customer Service, Sales, and other internal teams with billing queries • Forward relevant sales leads to the Sales Team • Contribute to billing, revenue recovery, system, and process improvement initiatives • Support transition of routine billing activities to the BPO team • Follow documented processes, procedures, and escalation guidelines

🎯 Requirements

• Minimum 2 years of experience in billing, accounts receivable, revenue recovery, collections, customer service, or a similar role • Strong attention to detail and accuracy • Good analytical and problem-solving skills • Ability to investigate discrepancies and identify appropriate solutions • Good computer literacy and experience using online systems and business applications • Ability to manage multiple tasks and meet deadlines • Ability to work independently and contribute effectively to a team • Proactive approach and willingness to take initiative • Sound judgement and ability to recognise when an issue requires escalation • Ability to handle difficult or emotional customer situations professionally • Good negotiation and conflict-resolution skills • Understanding of billing, collections, or complaints handling is desirable • Familiarity with debt collection requirements and regulations is desirable • Ability to maintain confidentiality, data integrity, and ethical business practices • Clear and professional verbal communication • Ability to write clear, concise, and professional emails, reports, and account documentation • Active listening and customer-service skills • Ability to negotiate outstanding balances and payment arrangements within approved guidelines • Ability to manage billing disputes calmly and constructively • Ability to collaborate with the BPO team, Australian Accounting Operations function, and other departments • Ability to adapt to changing priorities, processes, and workload requirements

🏖️ Benefits

• Full-time employment • Dayshift schedule • Remote work arrangement • Diverse, inclusive, and equitable workplace • Professional and collaborative work environment • Opportunities for continuous learning, growth, innovation, and impact