The Customer Service automation platform built to help ecommerce brands delight customers and grow revenue.
chatbots • marketing • chatbot • Messenger • AI
11 - 50
March 12
The Customer Service automation platform built to help ecommerce brands delight customers and grow revenue.
chatbots • marketing • chatbot • Messenger • AI
11 - 50
• Own the definition, refinement, and delivery of key performance indicators. • Be the expert on KPIs within your product area. • Discovering opportunities and running continuous research using qualitative (interviews with customers, prospects, our TAM, etc.) and quantitative methods (product analysis, surveys, etc.). • Prioritization of opportunities on the roadmap and ensuring proper stakeholder alignment. • Collecting and managing product insights in collaboration with Sales, Customer Success, and others. • Defining product solutions and collaborating with Design and Engineering functions to deliver the best results for our customers. • Leading the documentation process for your products and ensuring proper team alignment around the business value and scope of the products. • Being the product advocate for Sales, Marketing, and Customer Success teams. Aligning everyone around your product vision and making sure that the teams have everything they need to help customers adopt the product. • We want you to be as autonomous as you can. We value creativity, innovation, and rapid hypothesis testing. We’re a fast-growing startup - things are constantly changing here. We’re happy to answer any questions you might have before starting the recruitment process. • Responsible for planning, implementing, directing, and administering all aspects of the human resources function for the Mid-Atlantic Region • Provide day-to-day management of the Employee Relations team
• 1+ years of experience in Product Management, ideally within SaaS space The ability to identify customers’ needs and struggles using different quantitative and qualitative techniques Previous experience in customer service or/and eCommerce is a plus Experience in conducting customer interviews Experience in product discovery and delivery practices Natural curiosity • Being a part of product company that grew from $1M to $100M in revenues Product Design skills
• Employee Stock Option Plan (ESOP). You’re a part of our company’s future success. • Unlimited paid time off. We trust each other and don’t count days. • Great company offsites and individual integration budgets. We spend time together in person to strengthen our team. • Health benefits. We offer an additional health insurance package. • Development budget. We want to grow personally and professionally together. • Home-office funds. Make yourself a comfy space for work on a daily basis.
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