Solution Engineer

March 28

Zowie

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The Customer Service automation platform built to help ecommerce brands delight customers and grow revenue.

chatbots • marketing • chatbot • Messenger • AI

11 - 50

Description

• Work with our Customer Success Team to improve Zowie’s business value to existing customers • Support our team in advanced product configuration • Become a product expert, be curious, and strive to find answers and work around on your own • Be a bridge between business and technology - deep dive into business requirements, understand processes, find improvement opportunities, and translate them into technical solutions • Work with customers’ technical teams to prepare specifications for dedicated integrations • Implement dedicated integrations between the Zowie platform and customers’ systems • Be responsible for direct contact with customers

Requirements

• Proficiency in Python programming and web technologies such as HTML, CSS, and JavaScript • Experience working directly with customers • Excellent communication skills with which you’ll actively listen and explain complex technical issues in simple terms • A proven track record of implementing a customer-first attitude • Working proficiency in English (both spoken and written) • Demonstrable problem-solving skills • A self-starter, results-driven approach • A high degree of ownership • Demonstrated capacity to prioritize tasks effectively in a fast-paced work environment • Experience working with APIs (REST, GraphQL, SOAP web services, etc.) • Experience supporting chatbots • Experience working in a similar position

Benefits

• Growing fast. We plan on keeping the Team growing! You’ll have a lot of autonomy and impact as we grow. • Like a sports team. We take ownership of our work and believe in personal accountability. At the same time, we work together, support each other, and focus on winning as a team. • Remote-first and hours are flexible. We allow everyone to figure out the best ways to collaborate with their team. At the end of the day, it's about delivering! Those in Poland can work from our offices in Cracow and Warsaw.