Zscaler enables the world’s leading organizations to securely transform their networks and applications for a mobile and cloud first world. Its flagship services, Zscaler Internet Access and Zscaler Private Access, create fast, secure connections between users and applications, regardless of device, location, or network. Zscaler services are 100% cloud-delivered and offer the simplicity, enhanced security, and improved user experience that traditional appliances or hybrid solutions are unable to match. Used in more than 185 countries, Zscaler operates the world’s largest cloud security platform, protecting thousands of enterprises and government agencies from cyberattacks and data loss. 


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Zscaler

Engineering Manager

Lead new non-profit sales initiatives for a remote political tech company.

• Develop and implement a comprehensive sales strategy focused on non-profit clients.
• Build a non-profit sales team and define competitive positioning.
• Report on sales performance metrics to senior management.
• Collaborate with marketing, product management, and customer success teams.

Director, Non-Profit Sales

• Serve as the department director for the client success team, which includes managing four client success managers and onboarding two new managers. Focus on enhancing and streamlining team operations and support processes to improve efficiency and service quality.
• Become proficient in answering in-depth tech related questions through an expansive knowledge of our tools, and help your team become proficient.
• Build a support pipeline in tandem with email ticketing software that ensures our clients feel supported at every step of the client’s journey.
• Ensure the support team answers client inquiries within 30 minutes during working hours, while simultaneously ensuring high standards of quality in all of our outbound communications.
• Improve upon current training materials, plus work to identify any training gaps and design new materials to fill those gaps.
• Convey any previously undiagnosed bugs to the development team in a timely fashion.
• Design tracking system that ensures we are periodically checking in with active clients to assess unmet needs and work to meet those needs wherever possible.

Client Success Director

Compliance

• Ushe texting clients through phone number registration process
• Register clients for 10DLC, shortcode, and toll-free phone numbers
• Guide clients on compliance rules
• Design flows to optimize registration experience
• Research telephony industry compliance changes
• Pitch compliance-related content for Scale to Win
• Collaborate across departments for feature launches

Cycle Messaging Strategy Compliance Manager

Sales

• Create and implement marketing campaigns from start to finish. You’ll manage the process from idea pitch to calendaring to campaign creation to monitoring to reporting.
• Create content for specific channels, including email marketing, organic social (Twitter, Facebook, LinkedIn), the Scale to Win blog, advertising efforts, paid sponsorships, text marketing, direct mail, and more.
• Design and implement inbound marketing campaigns to nurture sales prospects, owning the top funnel of our sales pipeline, including the use of triggered emails and automatic followup to help move prospects through our sales pipeline.
• Prepare sales enablement materials and internal resources for the sales team  and external materials for prospective clients that include one pagers, product comparison summaries, major client pitch decks, and more to help make the case for Scale to Win products.
• Track budget and report out on key marketing campaign metrics to help judge efficacy of different tactics and advertising campaigns.

Marketing and Sales Enablement Manager

• Own prospective client relationships, from outbound pitch (or inbound lead), to product demo and evaluation process, to contract and negotiation, and ultimately, to closing the deal to help our sales team hit ambitious revenue targets.
• Own a personal sales and outreach quota, met via cold outreach, personal network, and inbound leads.
• Become an expert on our client personas and segments. Research and identify new leads to maximize our overall outreach.
• Develop a deep knowledge of the STW offerings (texting and calling) and associated use cases to help answer client questions as they decide whether or not to purchase STW products.
• Develop new client prospects by reaching out directly to potential client leads.
• Log and track deals to ensure team members are aware of deal progress. We use HubSpot as our primary CRM.
• Own contract facilitation. Cover certain days of inbound prospects to help send out contracts to new clients, answer contracting and payment questions, and move clients through our overall pipeline.
• Communicate prospective client needs as necessary to members of the STW tech team to help inform future roadmap decisions.
• Stay up on the latest trends in texting and calling to help answer client questions and lead compelling demos that persuade leads to sign contracts.
• Other duties as assigned.

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Director, Non-Profit Sales

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