Cloud Engineer / SRE

March 27

Zuora

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Zuora provides a leading monetization suite for modern businesses across all industries, enabling companies to unlock and grow customer-centric business models$1. .$1

Subscription Billing • Subscription Commerce • Subscription Finance • Subscriber Insights • Subscriber Analytics

1001 - 5000

💰 $400M Post-IPO Equity on 2022-03

Description

• Take every task that requires a person to execute it, strip it down & automate it • Take on capacity planning head on, shaping the multi-cloud world • Resolution of complex and critical issues, participation in Major incidents as a SME • Configure monitoring and alerting to ensure integrity, reliability & the performance that skeptics thought couldn’t be done (line for problem solving) • Service expert ensuring expertise is reflected in SOP's documentation are shared • End-to-end tuning needs, optimizing resource utilization, as load patterns fluctuate • Instrumentation and metrics that clearly describe the service behaviors • Consult on new capabilities ensuring a scalable infrastructure • Resiliency and recoverability, ensuring that backup / restore and disaster recovery capabilities are implemented, tested and maintained

Requirements

• 3+ years of overall experience • You bring your excellent communication, problem solving, critical thinking & passion to the table each day to disrupt, make an impact & rewrite the rulebook. • Operating System: • Strong knowledge in Linux Operating system. • User and File System Management in Linux/Unix • Troubleshooting at OS level. • Oracle: • Strong knowledge in Oracle architecture and administration

Benefits

• Ensure Service Availability, Scalability, Security & Capacity • Run our global infrastructure using Ansible, Terraform, GIT CI/CD, Jenkins, ECS & Kubernetes in a multi-cloud platform • Automation - continue to push for new levels of efficiencies • Proactive, preventative enablement driving high reliability • Architecting and enabling solutions that drive preventative, proactive solutions & Infrastructure services • Be on an on-call (PagerDuty) rotation to respond to incidents that impact Zuora’s products and services availability, and provide leadership and drive restoration outcomes for service engineers with customer incidents. • Drive and coordinate the critical impacting issues bridges and collaboration to root cause & restoration. • Use your on-call shift to prevent incidents from ever happening. • Incorporate feedback from incidents back into monitoring that alerts on symptoms rather than on outages. • Work with engineering teams on maintaining and improving runbooks, including documenting cases where runbooks are missing and needed. • Support and maintain core infrastructure that enables Zuora scale to support all of our customer’s needs. • Help debug production issues across services and levels of the stack.