5 companies hiring remote junior Support Engineers in the United Kingdom. Work from anywhere with these 6 job openings.

Support Engineer

Degreed is the lifelong learning and skill-building platform for one in three Fortune 50 companies. We bring together broad development options spanning self-directed learning to long-term deep skilling to required training so organizations can continuously meet strategic goals and evolve quickly as the business demands. With Degreed, your people are able to own their upward mobility through learning experiences personalized to their expertise and interests. To learn even more, head over to http://degreed.com

Degreed

• Technical Support Engineer Tier II (German Speaking) 
• Interact directly with Degreed clients and their end-users to ensure that technical issues are resolved quickly and efficiently 
• Provide technical support to Degreed clients via phone, email, and/or chat platforms 
• Work with end-users to diagnose and resolve routine technical software issues quickly and efficiently 
• Track and document all technical issues and the steps taken to resolve the issue 
• Escalate cases to upper-tier engineers or other CX resources when appropriate 
• Support client questions and issues by gathering data about the problem they are experiencing, analyzing their needs, then research possible resolutions before implementing the best solution to meet the specific situation 
• Stay current with product updates, system changes, and customer support team procedures and best practices 
• The ability to work rotating weekend shifts as needed

Technical Support Engineer (German Speaking) - EMEA Remote

Appspace's platform helps organizations build an exceptional workplace experience with simple communication and space management tools. With offices in the US, UK, UAE, and Malaysia, plus additional experts in a dozen other countries, we provide global support to thousands of customers and help companies modernize their workplace experience.

Appspace

• Provide technical support by trouble shooting Appspace customers issues related to software, OS, and network related issues for Windows Server and Linux based digital media players
• Candidates must be able to multitask and prioritize needs in a dynamic environment while documenting activities in Salesforce
• The ideal candidate must have the ability to communicate effectively to a diverse client base of large and small customers of varying technical abilities
• Job Responsibilities: Provide first response and technical support issue resolution via chat, email, phone and remote sessions
• Ask appropriate fact-
• finding questions to clearly identify and understand the client's issue while helping to isolate potential root cause
• Escalate cases requiring advanced technical skill
• Advise customers on network related requirements -
• including firewalls ports & basic TCP/IP settings when appropriate
• Serve as the client's subject matter expert for the Appspace platform and app
• Identify operational issues via retrieval and evaluation of errors and logs
• Problem solve and embrace technical curiosity to research issues when needed
• Stay organized and document all customer interactions using company CRM (Salesforce) and related tools
• Job Requirements: Ability to work efficiently in fast-
• paced, high-
• volume, multi-
• tasking environments while remaining calm and poised under pressure
• Experience with Cisco Digital Media suite and devices, Chrome OS/Chrome devices, BrightSign and other digital media devices desired
• Experience with Windows Server 2016/2019

Customer Care Support Engineer

• Work with end-users to diagnose and resolve routine technical software issues quickly and efficiently.
• Escalate cases to upper-tier engineers or other CX resources when appropriate.
• Support client questions and issues by gathering data about the problem they are experiencing, analyzing their needs, then research possible resolutions before implementing the best solution to meet the specific situation.
• Stay current with product updates, system changes, and customer support team procedures and best practices.
• Work rotating weekend shifts as needed.

Technical Support Engineer - EMEA Remote

The business planning platform for finance and beyond.

Causal

• Work with customers to resolve complex technical issues
• Serve as a key part of the communication line between customers and our team
• Be a technical expert on a best-in-class product
• Be passionate about people and building relationships with customers
• Have excellent written, verbal, and interpersonal communication skills
• Unrestricted PTO
• Equipment stipend to support your home office needs
• Annual learning and development stipend
• Company retreats twice a year
• Remote-first with a physical office in London

Technical Support Engineer

Grafana Labs is the company behind Grafana, Loki, Mimir and Tempo, the leading open source software for visualizing operational data. Grafana Labs helps users get the most out of Grafana, enabling them to take control of their unified monitoring and avoid vendor lock in and the spiraling costs of closed solutions.

Grafana Labs

• As a Support Engineer, you'll be a member of the fast-growing Customer Experience team.
• You'll support the entire observability stack, from front-end Grafana panels to metrics, logs, and traces.
• In this role, you'll also get hands-on experience with a multitude of unique open source projects providing extensive learning opportunities within our Cloud, Enterprise, and Open Source offerings.
• This position will be focused on our EMEA Customer coverage.
• What you'll be doing: Debugging customer issues by attempting to replicate in lab environments (AWS, Azure, GCP, Kubernetes, Docker/containers, and dozens of test data sources)
• Utilizing SSO/SAML experience to help customers in securing their Grafana instances
• Evaluating errors or discrepancies within customer dashboard panels and determining root cause
• Reviewing configuration files and recommending best practices (Debug logs, JSON, YAML)
• Troubleshooting connectivity to various data sources and plugins
• Opening Github issues and partnering with software developers in order to solve issues, address bug fixes, or report security vulnerabilities
• Assessing performance issues with queries, visualizations, and alerting (PromQL, LogQL)
• Manage customer cases by providing timely and accurate information via phone, video meetings, email, ticketing, and chat
• Contribute to internal knowledge base and share information about

Support Engineer (Remote, EMEA)

Lambda provides computation to accelerate human progress. We're a team of Deep Learning engineers building the world's best GPU workstations and servers. Our products power engineers and researchers at the forefront of human knowledge. Customers include Microsoft, MIT, Los Alamos National Lab, Disney, Tencent, Kaiser Permanente, Stanford, Harvard, Caltech, and the Department of Defense.

Lambda

• Work with a team of 100, and growing fast
• Work from home stipends 401k Plan Flexible Paid Time Off Plan that we all actually useThe job opening consists of working with a team of 100, and growing fast.
• The job opening also includes working from home stipends.
• The 401k Plan Flexible Paid Time Off Plan that we all actually use is also part of the job opening.

Linux Support Engineer - EU

5 companies hiring remote junior Support Engineers in the United Kingdom. Work from anywhere with these 6 job openings.. Technical Support Engineer. Support Engineer (Remote, EMEA). Linux Support Engineer - EU

6 Remote Junior Support Engineer Jobs in the United Kingdom

5 companies hiring remote junior Support Engineers in the United Kingdom. Work from anywhere with these 6 job openings.

Technical Support Engineer (German Speaking) - EMEA Remote

Degreed

Customer Care Support Engineer

Appspace

Technical Support Engineer - EMEA Remote

Degreed

Technical Support Engineer

Causal

Support Engineer (Remote, EMEA)

Grafana Labs

Linux Support Engineer - EU

Lambda