Search  49 jobs from 24 companies hiring remote it support technicians in the united states.

IT Support

RT² is an Enterprise SaaS technology provider in customizable Activation, POS, ERP, Business Intelligence and Agent Portal Systems. Our products scale for growth whether you're a wireless retailer, master dealer, MVNO, or wireless carrier.  We offer integrated solutions for tracking serialized and non-serialized inventory, modules that offer real-time procurement, fulfillment, deep-metric reporting, commission reconciliations and carrier integrations. We pride ourselves on meeting meeting the needs of our customers. Whether you have a single location or a 1,000 door national footprint - our platform and complementary product set will help you enhance the customer experience at your store while maximizing operational efficiency. Whether using one of our core products alone or in tandem with enhancements and customizations - we have a solution for you.  Learn more at www.rt2.com

RT²

• Are you passionate about providing excellent customer service and solving technical problems? Do you have experience working with various computer systems, software, and hardware? If so, you might be the perfect candidate for the help desk support technician position at our company. As a help desk support technician, you will be the first point of contact for our customers who need assistance with their computer-related issues. You will communicate with them via phone, email, or chat, and use your technical skills and knowledge to diagnose and resolve their problems. You will also document the customer interactions, escalate complex issues to higher- level support, and follow up with customers to ensure their satisfaction. To be successful in this role, you need to have a customer-oriented attitude, excellent communication skills, and a strong technical background. You also need to be flexible, adaptable, and able to work under pressure.

Help Desk Technician

Webflow is the way to design, build, and launch powerful websites visually — without coding.

Webflow

• Provide consistently high-quality customer experiences for all Webflow customers
• Help customers in support queues using applications including but not limited to Zendesk and Jira
• File bugs, troubleshoot issues, and collaborate with the team to provide an excellent customer experience
• Advocate for our customers and work closely with your team and manager to find areas of improvement within our product and services.

Technical Customer Support Associate - Weekends

Provide consistently high-quality customer experiences to all Webflow customers
Help customers in support queues using applications including but not limited to Zendesk and Jira
File bugs, troubleshoot issues, and collaborate with the team to provide an excellent customer experience
Advocate for our customers and work closely with your team and manager to find areas of improvement within our product and services.

Technical Customer Support Specialist - Weekends

Nuvei (Nasdaq: NVEI) (TSX: NVEI) is tomorrow’s payment platform. Designed to accelerate customers’ business, Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 46 markets, 150 currencies and more than 550 alternative payment methods, including cryptocurrencies, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

Nuvei

• Develop and maintain web applications using HTML, CSS, and JavaScript
• Collaborate with cross-functional teams to deliver high-quality software solutions
• Troubleshoot and debug issues with existing software
• Write well-designed, efficient code
• Conduct system tests and document results

Technical Support Specialist

PhotoShelter empowers effortless visual storytelling. We help people and organizations who are passionate about their photo, videos, and other creative assets do more with them.

Inc. Magazine named PhotoShelter one of the 5,000 fastest growing companies in the US. Internet Week recognized PhotoShelter as having the "Happiest Employees" in NYC.

PhotoShelter for Brands is the simplest and fastest digital asset management platform built for visual media. It’s a powerful media library that will centralize your team’s assets and change the way you communicate visually. With 15 years in the cloud and more than 500 million assets managed, our cutting-edge software helps over 1000 top universities, pro sports teams, travel brands and organizations of all sizes easily organize, collaborate and share their photos and videos. To request a demo, please visit http://brands.photoshelter.com/.

PhotoShelter's core offering helps individual photographers showcase, archive and sell their work. From creating beautiful websites and securely backing up their best images to building an audience and selling photos online, PhotoShelter is trusted by over 80,000 enthusiasts, freelancers, and established pros worldwide. What sets us apart are over 100 professional-grade features and cutting-edge technology that we’ve evolved with photographers in mind since 2005. Try us free for 14 days when you visit http://www.photoshelter.com. 

Here, we share lots of visual storytelling tips — all to help visual storytellers streamline their workflow, organize their visual assets, and engage their audiences online.

PhotoShelter

•Deeply understand our B2C product, how it works, and the multitude of ways our clients (professional photographers, graphic designers, & other artists) use the system.
•Provide general support via phone and e-mail to our client base.
•Work with help desk and project tracking software (Zendesk, JIRA) to analyze and troubleshoot inbound customer issues.
•Escalate and follow all problems to resolution, executing timely agreed upon feedback to clients.
•Analyze and evaluate user problems and comments to inform future product improvements back to our product & engineering teams.
•Take on and manage specific projects as delegated by team lead and manager.
•Defuse tense situations with a level head and a smile that your dentist would be proud of!

Verra Mobility (NASDAQ: VRRM) is a leading provider of smart mobility technology solutions that make transportation safer, smarter and more connected. The company sits at the center of the mobility ecosystem, bringing together vehicles, hardware, software, data and people to enable safe, efficient solutions for customers globally. Verra Mobility’s transportation safety systems and parking management solutions protect lives, improve urban and motorway mobility and support healthier communities. The company also solves complex payment, utilization and compliance challenges for fleet owners and rental car companies. Headquartered in Arizona, Verra Mobility operates in North America, Europe, Asia and Australia. 

Verra Mobility

• Member of the Application Support team supporting the Government Solutions organization
• Provide advanced application support capability
• Leverage critical thinking and advanced analysis techniques
• Troubleshoot and resolve complex problems
• Maintain composure, transparency, and professionalism
• Investigate, diagnose, and resolve issues with applications, databases, interfaces, and reports
• Collaborate with internal teams to document business problems and solutions
• Determine root cause of incidents and recommend prevention
• Train peers on lessons learned and processes/procedures
• Review and improve support processes
• Collaborate with software teams to prioritize defects and workarounds
• Support production software releases

Senior Application Support Analyst

TECHNOLOGY POWERS US. PEOPLE INSPIRE US. 

Launched in 2000, Cerge is your team of cutting-edge IT specialists who care about your company as much as you do. We bring innovative, efficient and tailored IT solutions to multi-unit retail and enterprise-level organizations across the U.S., catapulting their growth. Equally as important to us is the integrity, dedication and respect we bring to each client and project. With 24/7 support, our clients can lean on us whenever they need to so they can focus on what’s really most important to them, (which we ironically somehow don’t think is IT).

SUCCESS
- Cerge has tripled in size in the last 3 years
- Headquartered in Santa Monica, Cerge recently expanded to New York City, San Francisco and Las Vegas

Cerge

•Possess a positive attitude, take initiative, excellent phone etiquette, excellent written and verbal communication skills
•Ability to prioritize and multi-task while accurately tracking time
•Enthusiasm for IT and technology - self-motivated
•The ability to solve problems without supervision
•Have a sense of urgency when completing various technical tasks
•Must demonstrate a strong technical acumen along with attention to detail
•Remote service desk position working from home - must be based in Florida
•Shifts may vary - after-hours and weekend shifts may be required
•Occasional overtime and overnight travel may be required
•Perform on-site service desk calls
•Participation in On Call Rotation
•Additional tasks as assigned

IT Support Specialist (Fully Remote)

Since our inception in 1999, CampusWorks has become a trusted partner of countless colleges and universities across the United States and Canada. We serve higher education exclusively, so we have a deep understanding of and appreciation for your institution's mission, vision, and values as well as the business and technical challenges you’re facing. Since we are not associated with any hardware or software vendors, institutions know they can count on us to listen to their needs, provide unbiased insights into their organizational challenges, and develop tailored solutions with their best interests in mind.

Our professional services team is comprised of senior-level technical and functional experts who have the experience and skill to take on your toughest challenges. Our services are rooted in systems thinking and reach across the institution—from Student Services to Human Resources to Finance to Academic Services—to remove obstacles standing in the way of success. We pride ourselves on the collaborative partnerships we form with our clients, and we value the opportunity to work alongside your team to implement change, achieve transformational results, and ensure lasting success.

Dedicated exclusively to higher education, CampusWorks’ capabilities include:
 - Academic services
 - Accreditation and compliance
 - Assessments
 - Business process optimization
 - Cybersecurity
 - Enterprise resource planning (ERP) support
 - IT leadership
 - Network and infrastructure services
 - Project management
 - Shared services and collaborative services
 - Staff augmentation
 - Strategic planning

Learn more at campusworksinc.com

CampusWorks, Inc.

• Deliver first-tier technical support for software, hardware, policy, classroom technology, printing, and network-related issues
• Communicate technical and non-technical solutions in a friendly and professional manner
• Provide initial diagnostic and troubleshooting assistance over the phone, online, or in person
• Serve as primary point of contact for students, faculty, and staff at any ITS Help Desk
• Troubleshoot and repair supported laptop computers and peripherals for students
• Resolve technology-related difficulties experienced by faculty, staff, and students in classrooms and other media equipment
• Input and assign issues into the ITS ticket tracking system
• Collaborate with ITS staff to resolve and manage tickets
• Undertake additional responsibilities as determined by the Director of Service Desk and/or the Managing Director, MS

BillingPlatform is an agile, cloud-based monetization platform that automates quote-to-cash processes, with a concentration on billing. BillingPlatform’s flexible platform allows companies to monetize any offering, integrate seamlessly with any system, and create a frictionless experience that turns value into revenue. Millions of transactions, billions of dollars in revenue, and the ability to support any kind of billing model. Our solution suite enables companies to drive revenue growth and operational efficiency - all achieved through configuration vs. code. BillingPlatform powers the Consumption Economy.Are you looking for an opportunity to be a part of an exciting, high-growth, innovative team? We are hiring! Contact us at HR@billingplatform.com.

BillingPlatform

•Investigate situations involving existing code base to determine potential issues
•Assist with the resolution of pain points that may arise through the use of our platform
•Coordinate problem resolution with various internal contacts
•Monitor system and database feedback to prevent future issues
•Perform or assist with customer professional service efforts
•Identify bugs in code and devise solutions
•Perform critical system maintenance tasks
•Write and execute custom code blocks to complete customer requests
•Assist in recruiting, interviewing, and hiring for your team

Application Support Analyst

Hypori is the award-winning SaaS company transforming secure access to data from any device, anywhere. From national security level intel to commercial IP, Hypori empowers businesses and government agencies globally to protect data within their enterprise by preventing data at rest or in transit outside the enterprise. Hypori’s zero-trust virtual workspace on any device frees customers from liability and security risks with 100% separation of data and preserves privacy for the end-user. Hypori is a service-disabled veteran-owned small business headquartered in Reston, VA with a technology hub in Austin, TX.  

Hypori

• Respond to client support queries and provide prompt support through various communication channels (email, phone, or chat)
• Diagnose issues with computer software and hardware
• Guide clients through basic troubleshooting and problem-solving processes
• Provide basic end user training
• Create knowledge articles, training manuals, and customer-facing materials
• Draft written customer communication and respond to internal support channels
• Complete support tickets
• Participate in an On Call Rotation and potentially work various shifts
• Make recommendations to improve operational efficiency

Technical Support Specialist-Tier I

• Providing fast and effective support to customers
• Diagnosing issues with computer software and hardware
• Guiding clients through basic troubleshooting and problem-solving processes
• Providing basic end user training
• Creating knowledge articles, training manuals, and customer-facing materials
• Drafting written customer communication and responding to internal support channels
• Completing support tickets
• Participating in an On Call Rotation and potentially working various shifts
• Making recommendations to improve operational efficiency

Technical Support Specialist - Tier II

Ripple Effect provides professional consulting and exceptional talent for federal, private, and non-profit clients to deliver some of the most crucial policies and programs that shape our nation. We are researchers and communicators, scientists, analysts and more, driven by curiosity and a commitment to positively impact health, safety and prosperity. 

We look at the world differently. We build organizational capacity, not dependence, by creating the structure, process and skills needed for long-term success. 

Bright people, smart processes, and intentional leadership to improve performance and create lasting change. That’s the Ripple Way, and our clients deserve nothing less.

To learn more, visit www.rippleeffect.com.

Ripple Effect

•Job Code : CIT-WB-02
•Location : Ripple Effect Headquarters – Remote, MD
•Employee Type : Exempt, Part -Time Regular (8-15 hours per week) (Ask our recruiters about flexible work arrangements )
•Telework : Fully Remote
•Number of Openings : 1
•Salary Range : $28.20 to $35.25 per hour (how we pay and promote )

Web Associate and Helpdesk Support

A safe space for the world to collaborate.Visit Sync.com today to get 5 GB of secure cloud storage absolutely free.

Sync.com

• Provide technical support to clients using our cloud storage and sharing platform, ensuring their inquiries and issues are resolved efficiently.
• Utilize your expertise in technical support, customer support, or systems administration to assist clients with various technical challenges.
• Employ exceptional written and verbal communication skills to effectively explain complex technical concepts in a clear and non-technical manner, catering to the customers' understanding.
• Demonstrate a customer-centric approach by meeting clients at their level of technical proficiency and delivering top-notch support.
• Utilize your problem-solving skills and logical, methodical approach to identify patterns and find optimal solutions for clients' technical concerns.
• Collaborate with the development team, escalating and submitting technical issues as necessary, and suggesting potential technical solutions.
• Gain in-depth knowledge of Sync's operations, including development team escalation processes and billing procedures.

Technical Customer Support

EvenUp's vision is to help these injury victims get the justice they deserve, irrespective of their income, demographics, or legal representation.

EvenUp

• Conduct technical onboarding of new hires and ensure that their hardware and software are set up correctly
• Install new software and hardware drivers and update existing drivers as needed
• Provide remote support to employees for all computer and IT-related issues
• Create, add, and modify user accounts and services across various cloud platforms
• Configure and implement VPN (zero trust network)
• Procure hardware (laptops, monitors, etc.) for employees
• Manage and maintain MDM for Mac, Windows, Android, and iOS devices
• Manage and maintain LDAP/Azure Active Directory
• Own and manage licenses and Saas accounts for various software applications, including Slack, Gmail, Office 365, 1password, Height, Notion, etc
• Manage and maintain hardware (current and past employees). Keep stock, ship and receive company hardware, etc

IT Support Specialist

• Support the software applications used across the Enterprise
• Implement and upgrade software applications
• Support efforts to maintain SOX compliance
• Develop and implement automation and integration
• Troubleshoot and resolve issues within software applications
• Participate in an on-call rotation
• Work after-hours/weekends as needed
• Develop and maintain technical documentation
• Collaborate with vendors, customers, and internal teams to resolve issues

Hinge Health is pioneering the world’s most patient-centered Digital Musculoskeletal (MSK) Clinic™. Four in five employers and 90% of health plans with a digital MSK solution have chosen Hinge Health. Hinge Health reduces MSK pain, opioid use, and surgeries by pairing advanced wearable sensors and computer vision technology with a comprehensive Clinical Care Team with doctors of physical therapy, physicians, board-certified health coaches, and more. Hinge Health’s Digital MSK Clinic is connected with 750,000+ in-person providers and enables real-time interventions for proven medical claims reduction. 

Available to millions of members, Hinge Health is the #1 Digital MSK Clinic with 750+ health plans and employers customers, including Boeing, Salesforce, and US Foods. Hinge Health has raised $826M to date with offices across San Francisco, Austin, Chicago, Denver, Minneapolis, Portland, Seattle and more. We’re hiring! Join us at hingehealth.com/careers

Hinge Health

• As a Technical Support Rep, your focus will be to help new participants get started and current ones get quick, efficient support -- developing strong, positive relationships with Hinge Health. You must be an excellent communicator, hard-working, organized, possess a willingness to learn, and be comfortable handling multiple projects simultaneously. A participant’s needs are constantly top-of-mind for you. The role would be ideal for an applicant seeking an entry-level role. We’re a start-up, which means things here evolve at a rapid pace, so you should be comfortable dealing with ambiguity. But this also means you’ll have the opportunity to grow in your role, as the company grows too. We’re firm believers in letting you own your role and strongly encourage continuous learning.

Associate Technical Support Specialist

Higher Ground creates Montessori-powered educational offerings that help children on the path towards living life fully. We have developed the platform to launch, finance, and operate exceptional schools at scale. With over 100+ schools, we're just getting started.

Higher Ground Education

• The IT Support Specialist will play an integral part in IT operations. You will have the key role of being the first person our users interact with. We emphasize quick response, resolution times, and professional and courteous interaction with our users. Most issues come in via a trouble ticket through our ticketing system. The nature of these tickets is wide-ranging and can include troubleshooting laptop or software issues, providing printer support, mobile device support, or account and login issues.
• Key responsibilities are as follows:
   - Respond to, record, track, and close Levels 1 and 2 support tickets through our Freshservice ticketing system.
   - Identify and escalate issues to level 3 support.
   - Software and hardware deployment, inventory, and configuration.
   - Provide end-user support for SaaS applications (e.g. Adobe applications, Zoom, Jive, Office, etc.).
   - Partner with the other IT team members to provide support and enforce IT policies.
   - Deliver excellent customer service to all end-users with ownership and follow-through.
   - Assist with other IT projects as needed.
   - Perform other duties as directed by management.
   - Maintain and enhance data and endpoint security measures in alignment with industry standards, ensuring their up-to-date implementation.

Atomic is a venture studio and fund created in 2012 by serial entrepreneur Jack Abraham to speed and scale the process of building high-growth companies. Atomic pioneered the studio-fund model of bringing together ideas, capital, talent, and resources to start companies in parallel and has built successful companies across industries ranging from fintech, web3, and the workplace to proptech, education, and the enterprise. Bungalow, Found, Hims & Hers (NYSE: HIMS), Homebound, OpenStore, and Replicant are some of the companies we've built. When co-founders join Atomic, they team up with an experienced group of founders and a built-in team of specialists ranging from legal and finance to HR, design, and marketing. Described by Forbes as "The Pixar of Silicon Valley," Atomic is headquartered in Miami and San Francisco and has a distributed team across the U.S. and Canada.

Atomic

• Provide customer-focused IT Services and Support
• Responsible for receiving, prioritizing, diagnosing, and resolving support requests and incidents
• Onboarding and offboarding
• Support Mac, Windows, and MDM
• Video conferencing
• Asset management and inventory control
• Documentation and adherence to SLAs
• Subject matter expert in endpoint technology and support
• Sysadmin responsibilities with Google workspace, JAMF, and Okta SSO/MFA platforms
• Assist with A/V setups, troubleshooting, support, and implementations
• Develop interpersonal relationships with end users and vendors
• Manage IT equipment and application inventory
• Evaluate procedures and IT service enhancements
• Support Applications and Infrastructure in Cloud SaaS environments

Sr. IT Support Specialist

Since 2012, Trail of Bits has helped secure some of the world’s most targeted organizations and products. We combine high-­end security research with a real­ world attacker mentality to reduce risk and fortify code.

Trail of Bits

• As an Associate IT Engineer, you will be working on a team dedicated to providing the most reliable and secure IT services to Trail of Bits employees and customers—without them noticing.
• In this role, you’ll provide tech support to our global employees (who are among the best talents in the security industry) while also working in close collaboration with our senior IT & DevOps engineers in designing, implementing, and operating critical infrastructure and services for our organization.
• Our IT philosophy is simple: We believe in the philosophy that IT works best when it's invisible, and our focus is on making technology seamless, efficient, and secure for everyone we work with.
• We either anticipate (by proactively reaching out to other teams) or immediately address the needs of our employees and clients, working proactively to provide solutions that support their goals.
• We prioritize the safety of our employees and the security of our clients’ data by enforcing robust policies, procedures, services, and infrastructure.
• We do what is best for the company, regardless of industry standards, and always prefer to build instead of buy (for core engineering/security components, or to address key business needs).
• This helps ensure that our clients and employees can rely on us to provide excellent service and support.

Associate IT Engineer

At Wonders, our mission is to empower restaurateurs by reimagining their operations through technology.

We are building an end-to-end digital operating platform for restaurants. Our on-demand solutions help restaurateurs reduce stress, decrease risk, and enhance profit. Today, our solutions help restaurants process phone orders scalably and reliably (Wonders Voice Platform), collect revenues seamlessly and securely (Wonders Pay), and increase sales through data-driven digital marketing (Wonders Marketing). Tomorrow, the possibilities are endless.

Our overall vision is a future where restaurant operators have boundless access to opportunities and success.

Wonders

• Work alongside a team of IT applications administrators
• Implement, maintain, and extend corporate applications for productivity, security, and connectivity
• Be a trusted advocate for best practices and technology decisions
• Participate in production support incidents involving corporate applications
• Develop and enforce IT policies and practices
• Resolve issues escalated by technicians and engineers
• Provide support and guidance to users via service management tools

Staff IT Engineer

Search  49 jobs from 24 companies hiring remote it support technicians in the united states.. Technical Support Specialist. Technical Support Specialist. Senior Application Support Analyst. IT Support Specialist (Fully Remote). Help Desk Technician. Application Support Analyst. Technical Support Specialist-Tier I. Technical Support Specialist - Tier II. Web Associate and Helpdesk Support. Technical Customer Support. IT Support Specialist. Senior Application Support Analyst. Associate Technical Support Specialist. IT Support Specialist. Sr. IT Support Specialist. Associate IT Engineer. Staff IT Engineer

Remote IT Support Jobs in the United States

Search 49 jobs from 24 companies hiring remote it support technicians in the united states.

Help Desk Technician

RT²

Technical Customer Support Associate - Weekends

Webflow

Technical Customer Support Specialist - Weekends

Webflow

Technical Support Specialist

Nuvei

Technical Support Specialist

PhotoShelter

Senior Application Support Analyst

Verra Mobility

IT Support Specialist (Fully Remote)

Cerge

Help Desk Technician

CampusWorks, Inc.

Application Support Analyst

BillingPlatform

Technical Support Specialist - Tier II

Hypori

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