AWS Connect Developer – Contract

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10Pearls

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

10Pearls is a global digital development company that partners with businesses to transform, create new products, and scale teams through advanced technology solutions. With expertise in artificial intelligence, cloud solutions, enterprise application architecture, and digital transformation, 10Pearls offers services including product engineering, AI consulting, web and mobile app development, data and analytics, and cybersecurity. The company has a presence in multiple continents and serves industries such as healthcare, financial services, telecom, energy, and more, with a strong focus on product innovation and security.

📋 Description

• Design, build, and configure Amazon Connect contact flows, including IVR call flows, routing profiles, queues, hours of operation, and quick connects • Develop and integrate AWS Lambda functions to support Connect contact flows, including data lookups, dynamic routing logic, and third-party API calls • Build and tune conversational IVR experiences using Amazon Lex, including intents, slots, and bot integration with Connect • Configure Amazon Connect Contact Lens, call recording, and Contact Trace Records (CTRs) for reporting and quality/compliance needs • Integrate Amazon Connect with CRM and other backend systems, such as Salesforce and ServiceNow, via APIs and event streams • Monitor, troubleshoot, and optimize contact center performance using CloudWatch metrics, logs, and alarms • Support deployment and infrastructure-as-code practices for Connect instances using CloudFormation or Terraform across environments • Partner with contact center operations, workforce management, and business stakeholders to translate call center requirements into technical Connect configurations • Document Connect designs, configurations, and technical specifications for the project team and future maintenance • Support and coordinate user acceptance testing (UAT) for new or updated contact flows • Communicate enhancements, changes, and issues to project managers and stakeholders

🎯 Requirements

• Bachelor's degree in a technical field, such as computer science or engineering, or equivalent experience • 5–7 years of related experience • Hands-on experience developing and configuring Amazon Connect, including contact flows, routing, and Lambda integrations • Call center/contact center experience supporting or building solutions for a live call center environment • Experience with Amazon Lex, Amazon Polly, and Contact Lens for conversational IVR and quality/analytics use cases • Familiarity with infrastructure-as-code using CloudFormation or Terraform for deploying and managing Connect instances • AWS certification, such as AWS Certified Developer or AWS Certified Solutions Architect • Knowledge of Agile software development and the software development life cycle (SDLC) • Strong analytical skills, sound judgment, ability to work independently, and ability to drive projects to completion

🏖️ Benefits

• Strong medical, dental, and vision plans with 60% of premiums for employees and their dependents covered by 10Pearls • Employer-funded health reimbursement account (HRA) for the high-deductible health plan option • Generous 401(k) plan with a 4% employer match and immediate vesting after 90 days of employment • Paid time off for vacation, sick/wellness, and personal leave; separate paid parental leave program • Employer-paid short-term, long-term, life, and AD&D insurance • Additional voluntary insurance programs, including life & AD&D, critical illness, cancer, and hospital indemnity for employees and dependents • Full access to Tysons Corner Headquarters office with amenities: a state-of-the-art gym, fully stocked kitchen with snacks and cold brew coffee on tap, and free parking on-site