QA Engineer – Contract

🔥 1 minute ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🔧 QA Engineer (Quality Assurance)

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10Pearls

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

10Pearls is a global digital development company that partners with businesses to transform, create new products, and scale teams through advanced technology solutions. With expertise in artificial intelligence, cloud solutions, enterprise application architecture, and digital transformation, 10Pearls offers services including product engineering, AI consulting, web and mobile app development, data and analytics, and cybersecurity. The company has a presence in multiple continents and serves industries such as healthcare, financial services, telecom, energy, and more, with a strong focus on product innovation and security.

📋 Description

• Develop and execute test plans and test cases for Amazon Connect contact flows, IVR call flows, routing profiles, and queues • Validate AWS Lambda functions integrated into Connect contact flows, including data lookups, dynamic routing logic, and third-party API calls • Perform functional, regression, and integration testing across call center platform releases and configuration changes • Identify, document, and track defects through resolution, working closely with the development team • Support user acceptance testing (UAT), coordinating with business and contact center stakeholders • Monitor and validate call handling, routing accuracy, and system behavior post-deployment

🎯 Requirements

• 3–5 years of relevant QA/testing experience • QA/testing background on AWS Connect or other call center platforms • Familiarity with AWS Lambda • Able to work Central time hours, even while remote • AWS certification(s) preferred • Call center domain experience preferred • Healthcare payer background preferred

🏖️ Benefits

• Strong medical, dental, and vision plans with 60% of premiums for employees and their dependents covered by 10Pearls • Employer-funded health reimbursement account (HRA) for the high-deductible health plan option • Generous 401(k) plan with a 4% employer match and immediate vesting after 90 days of employment • Paid time off for vacation, sick/wellness, and personal leave; separate paid parental leave program • Employer-paid short-term, long-term, life, and AD&D insurance • Additional voluntary insurance programs, including life & AD&D, critical illness, cancer, and hospital indemnity for employees and dependents • Full access to Tysons Corner Headquarters office with amenities: a state-of-the-art gym, fully stocked kitchen with snacks and cold brew coffee on tap, and free parking on-site