Customer Solutions Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $93.5k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Abnormal Security

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🔒 Cybersecurity

Cybersecurity

Abnormal Security is a provider of cloud-native email security solutions that specializes in preventing a wide array of cyber threats. The company focuses on protecting businesses from attacks such as phishing, malware, ransomware, and social engineering, ensuring total protection for corporate email systems. Their offerings include business email security, phishing detection, and securing against account takeovers, making them a leader in the computer and network security space.

📋 Description

• Serve as a flexible technical resource for challenging or recurring account situations beyond standard support. • Take on short-term, project-based technical engagements for customers without a dedicated TAM. • Partner with CSMs to assess customer technical needs, join investigative or best-practices calls, and determine next steps. • Lead hands-on platform optimization, including configuration reviews, best-practices setup, and proactive tuning. • Document session recaps and next steps in CRM. • Advise customers on underused contracted features and identify upsell or professional services/deployment opportunities. • Escalate situations beyond the role’s scope to the Critical Situation Manager or Technical Support with a documented hand-off. • Surface recurring technical themes and segment-level gaps to Product, Engineering, and Customer Success.

🎯 Requirements

• 3+ years of experience in a customer-facing technical role, including email infrastructure, IT security/administration, engineering, or technical support, in enterprise SaaS or cybersecurity. • Solid grounding in Abnormal’s platform and configuration best practices. • Ability to work independently with customers without a senior technical resource present. • Strong triage judgment to determine appropriate technical guidance or escalation. • Ability to manage multiple concurrent, time-bound engagements across a broad book of business. • Excellent communication skills with technical and business stakeholders, including senior customer stakeholders. • Strong planning and time-management skills. • Empathy-driven ownership mentality and comfort handling ambiguous, unfamiliar technical situations.

🏖️ Benefits

• Bonus or incentive compensation eligibility • Equity eligibility • Comprehensive benefits package