AI Tool Support Engineering Lead

Job not on LinkedIn

🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $91.3k - $184.9k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Accenture Federal Services

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

💼 Consulting

🎖️ Defense

📦 Logistics

Consulting • Defense • Logistics

Accenture Federal Services is a division of Accenture that focuses on delivering technology and consulting services to the U. S. federal government. With capabilities in cloud, cybersecurity, data and artificial intelligence, digital engineering, and emerging technologies, Accenture Federal Services supports federal agencies in achieving mission-critical outcomes through innovation and technological advancement. The company emphasizes building secure, scalable solutions, enhancing decision-making with data-driven insights, and transforming digital infrastructures to meet complex governmental needs. By leveraging advanced R&D and human-centered design, they aim to improve the performance and resilience of government operations.

📋 Description

• Enable Model Services, IAM Configurations, and Vendor Platform Support • Provide T1/T2 AFS IT Helpdesk Support and respond to GenAIHub Program Inquiries • Manage AFS Portal, DevHub, and newsletter intranet resources • Deliver white glove application services, including SCRM requests, architecture/design help, and application change management • Support new releases of AFS Code Cred, Code Cred Installer, and other supporting applications • Serve as the primary point of contact for users of AFS AI Code Assist • Manage user inquiries and communication channels • Provide user support and program management for an AI-powered coding assistant leveraging LLMs • Ensure an exceptional user experience for stakeholders

🎯 Requirements

• Advanced customer support and service knowledge • Experience with helpdesk ticketing systems: ServiceNow, Jira Service Management, and Zendesk • Knowledge of T1/T2 support methodologies and escalation procedures • Knowledge of customer service best practices and SLA management • Issue tracking, documentation, and resolution skills • Technical writing and documentation skills • Experience with content management systems: SharePoint, Confluence, and WordPress • Experience with email marketing and newsletter platforms • Stakeholder communication and relationship management • Intermediate understanding of AI code generation tools and workflows • Knowledge of developer tools and IDE environments • Knowledge of common coding assistant use cases and limitations • Basic troubleshooting of AI-generated code • Work authorization in the United States without current or future visa sponsorship

🏖️ Benefits

• Collaborative and caring community • Hands-on experience • Certifications • Industry training • Equal employment opportunities • Reasonable accommodation for disabilities or religious observances