AI Tool Support Engineering Lead

🕒 August 28

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $91.3k - $184.9k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Accenture Federal Services

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

💼 Consulting

🎖️ Defense

📦 Logistics

Consulting • Defense • Logistics

Accenture Federal Services is a division of Accenture that focuses on delivering technology and consulting services to the U. S. federal government. With capabilities in cloud, cybersecurity, data and artificial intelligence, digital engineering, and emerging technologies, Accenture Federal Services supports federal agencies in achieving mission-critical outcomes through innovation and technological advancement. The company emphasizes building secure, scalable solutions, enhancing decision-making with data-driven insights, and transforming digital infrastructures to meet complex governmental needs. By leveraging advanced R&D and human-centered design, they aim to improve the performance and resilience of government operations.

📋 Description

• Lead comprehensive user support and program management for an AI-powered coding assistant using Large Language Models • Serve as the primary point of contact for users • Manage user inquiries and communication channels • Deliver white glove application services • Manage T2 IT helpdesk support and AI program inquiries • Manage internal resources and ensure an exceptional user experience • Enable Model Services, IAM Configurations, and Vendor Platform Support • Support new releases of Code Cred, Code Cred Installer, and other supporting applications

🎯 Requirements

• Advanced customer support and service knowledge • Experience with helpdesk ticketing systems, including ServiceNow, Jira Service Management, or Zendesk • Knowledge of T2 support methodologies and escalation procedures • Knowledge of customer service best practices and SLA management • Issue tracking, documentation, and resolution skills • Technical writing and documentation skills • Experience with SharePoint content management systems • Stakeholder communication and relationship management skills • Intermediate knowledge of AI code generation tools and workflows • Familiarity with developer tools and IDE environments • Knowledge of coding assistant use cases and limitations • Basic troubleshooting of AI-generated code • Applicants for employment in the US must have work authorization that does not now or in the future require visa sponsorship

🏖️ Benefits

• Collaborative and caring community • Hands-on experience • Certifications • Industry training • Reasonable accommodation for disabilities or religious observances • Equal employment opportunities • Veteran employment opportunities