Systems Support Engineer

Job not on LinkedIn

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Business Benefits Group (BBG)

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Business Benefits Group (BBG) is a premier benefits consulting firm providing a wide range of insurance and benefits solutions to organizations of all sizes. They specialize in employee benefits consulting, business insurance, HR technology solutions, retirement planning, and wellness advocacy. BBG offers personalized support through a team of skilled professionals who assist companies in improving employee benefits, managing business insurance, enhancing HR processes, and planning for retirement. Their services extend to international health insurance, self-funding, compliance, and a variety of property and business insurance solutions. BBG is known for their insightful and impactful consulting services, helping businesses grow while maintaining stability and longevity. They strive to offer customized solutions that meet the diverse needs of their clients across various industries.

📋 Description

• Provide first- and second-level technical support for appraisal production systems and related business applications • Troubleshoot, diagnose, and resolve application, system, and workflow issues • Serve as the primary point of contact for appraisers and operations staff regarding system-related questions and technical support • Configure, maintain, and support appraisal software, integrations, and user accounts • Monitor system performance and identify opportunities to improve reliability and efficiency • Document issues, resolutions, and support procedures in ticketing and knowledge management systems • Escalate complex technical issues to software vendors or internal IT teams • Participate in application testing, software upgrades, system implementations, and new feature deployments • Collaborate with business stakeholders on workflow automation and process improvement • Assist with data validation, integration troubleshooting, and maintaining data integrity • Develop user documentation, training materials, and support guides • Provide user training and onboarding for appraisal-related systems and applications • Track recurring issues and recommend long-term solutions • Support system security by following access controls, compliance requirements, and company policies • Participate in on-call or after-hours support as needed for critical system issues • Resolve user issues quickly with minimal business disruption • Improve application stability and user adoption • Reduce recurring support tickets through proactive problem-solving • Identify and implement workflow improvements • Partner with assessment and appraisal operations, IT, and software vendors to support business objectives

🎯 Requirements

• Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or related field, or equivalent work experience • 3–5 years of experience supporting business applications or enterprise software • Experience troubleshooting software applications and technical issues in a customer-facing support role • Strong analytical and problem-solving skills • Excellent verbal and written communication skills • Strong organizational skills with the ability to manage multiple priorities • Proficiency with Microsoft Office Suite • Experience using ticketing systems, such as Zendesk, and documenting technical issues • Preferred: Experience supporting appraisal, assessment, valuation, mortgage, or real estate technology platforms • Preferred: Experience with SQL queries and database troubleshooting • Preferred: Familiarity with APIs, system integrations, or middleware platforms • Preferred: Experience with CRM, ERP, or workflow management systems • Preferred: Knowledge of appraisal management workflows and valuation processes • Preferred: Experience supporting SaaS applications in a cloud-based environment • Ability to explain technical concepts to non-technical users • Excellent troubleshooting and root cause analysis skills • Ability to work independently while collaborating across multiple departments • Continuous improvement mindset with a focus on operational efficiency • Strong attention to detail and commitment to delivering high-quality support • Ability to learn new applications and technologies quickly

🏖️ Benefits

• Primarily office or remote office environment • Occasional after-hours support during system upgrades or critical production issues • May participate in project implementations outside normal business hours