Payroll Specialist – Canadian Payroll

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Accordant

201 - 500 employees

Founded 1995

🏥 Healthcare

⚕️ Healthcare Insurance

🤝 B2B

Healthcare • Healthcare Insurance • B2B

Accordant is a care management company that provides disease and case management services to members with complex health conditions, offering one-on-one nurse support, proactive monitoring, and digital tools (MyChart integration and a mobile app) as part of health plans. A wholly owned subsidiary of CVS Caremark, Accordant partners with payors and providers to deliver personalized care teams, resource coordination, and evidence-based guidance to help members manage chronic conditions and improve health outcomes.

📋 Description

• Partner directly with clients to understand Canadian payroll and HR business processes, requirements, and objectives • Support clients implementing and processing Canadian payroll within ERP and HR/payroll systems • Provide guidance on system use, payroll regulations, and standard workflows • Apply Canadian federal and provincial payroll knowledge to establish compliant payroll processes and system configurations • Troubleshoot payroll and system issues, determine root causes, and escalate technical concerns as needed • Provide proactive support during payroll deadlines, year-end reporting, and regulatory changes • Conduct client trainings or refreshers on payroll tools, processes, Canadian payroll requirements, and system updates • Collaborate with implementation teams to ensure smooth handoff to ongoing client support • Stay current on Canadian payroll legislation, regulatory requirements, and technology platform enhancements • Maintain accurate client documentation, call notes, configurations, and case updates

🎯 Requirements

• 3+ years of experience working with Canadian payroll • Strong understanding of Canadian payroll processes, requirements, and compliance • Knowledge of Canadian federal and provincial payroll requirements and ability to apply them within payroll or ERP systems • Experience working with payroll and/or HR systems in implementation, consulting, systems, or client-facing capacity • Experience supporting or implementing payroll for Canadian organizations • Experience across multiple provinces strongly preferred • Familiarity with Paymate, ADP Canada, or similar payroll platforms • Rippling, Payworks, and Dayforce experience is a strong plus • Ability to manage multiple projects or client implementations simultaneously • Comfortable working with clients through video, phone, email, and remote collaboration tools • Exceptional communication, analytical, troubleshooting, and problem-solving skills • Willingness and ability to learn new technology platforms and obtain Intacct and Sage HCM certifications • Payroll certification such as PCP, CPM, FPC, or CPP, or willingness to pursue relevant certification is preferred • Familiarity with Construction Payroll, including Union and Prevailing Wage, is preferred • Must be authorized to work in the US or Canada; sponsorship is not provided

🏖️ Benefits

• Willingness and ability to obtain Intacct and Sage HCM certifications • Opportunity to pursue payroll certifications such as PCP, CPM, FPC, or CPP • Remote work arrangement • Client trainings and professional development through continuous learning

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